Consultation outcome

CAA: complaint handling for customers booking flights

This consultation has concluded

Detail of outcome

The outcome of the complaint handling for customers booking flights consultation is available on another website.

Original consultation


Seeks views on the Civil Aviation Authority's draft policy for handling the complaints of customers booking flights serving UK airports.

This consultation was held on another website.

This consultation ran from

Consultation description

The Civil Aviation Authority (CAA) seeks feedback on proposals to ensure high quality customer complaints handling arrangements are in place for flights serving UK airports.

Our draft policy encompasses:

Published 7 January 2015