The outcome of the complaint handling for customers booking flights consultation is available on another website.
This consultation ran from9:30am on 7 January 2015 to
5pm on 22 February 2015
Seeks views on the Civil Aviation Authority's draft policy for handling the complaints of customers booking flights serving UK airports.
This consultation was held on another website.
The Civil Aviation Authority (CAA) seeks feedback on proposals to ensure high quality customer complaints handling arrangements are in place for flights serving UK airports.
Our draft policy encompasses:
7 January 2015
Civil Aviation Authority
Aviation and airports
Don’t include personal or financial information like your National Insurance number or credit card details.