Consultation outcome

CAA: complaint handling for customers booking flights

• From: Civil Aviation Authority
• Published: 7 January 2015

This consultation has concluded

Detail of outcome

The outcome of the complaint handling for customers booking flights consultation is available on another website.

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Original consultation

Summary

Seeks views on the Civil Aviation Authority's draft policy for handling the complaints of customers booking flights serving UK airports.

This consultation was held on another website.

This consultation ran from
9:30am on 7 January 2015 to 5pm on 22 February 2015

Consultation description

The Civil Aviation Authority (CAA) seeks feedback on proposals to ensure high quality customer complaints handling arrangements are in place for flights serving UK airports.

Our draft policy encompasses:

• how we plan to carry out our new role as a competent authority for alternative dispute resolution schemes following the implementation of the European Alternative Dispute Resolution (ADR) Directive (2013/11/EU)
• how we plan to encourage aviation businesses to participate in high quality dispute resolution arrangements

Published 7 January 2015