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291 results sorted by Updated (newest)
  • Consultation on rectifying consumer disputes launched

    A consultation launched today (11 March 2014) is setting out the government's proposals for an alternative dispute resolution for consumers.

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    First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government

  • Misleading websites to face the squeeze

    Consumer Minister Jenny Willott confirms extra funding for the National Trading Standards Board to investigate misleading websites.

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    First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government

  • Consumers and businesses 1 step closer to new Bill of Rights

    Consumers will be closer to having enhanced easy to understand consumer rights following the introduction of the new Consumer Rights Bill.

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    First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government

  • Know your shopper's rights before you hit the Christmas sales

    Before handing over your hard-earned cash in the sales, make sure you know your rights to a refund or exchange.

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    First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government

  • Shoppers to make more informed choices on minced meat

    New minced meat labelling laws will mean for the first time that shoppers buying ‘lean’ minced meat are guaranteed a low fat product.

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    First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government

  • Government cuts off costly calls

    Customers calling helplines to complain will no longer have to pay more than the basic rate putting a stop to costly calls.

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    First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government

  • Progress on clearer pricing in supermarkets

    Major supermarkets in the UK have acted to make pricing clearer and simpler for shoppers following a meeting with the Consumer Minister.

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    First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government

  • Consumers put off by high delivery courier charges

    Jo Swinson hosts summit with industry, consumer groups and couriers to look at how to make delivery charges clearer when buying goods online.

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    First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government

  • Statement on delivery charges summit

    Jo Swinson hosted a summit today (26 November 2013) on delivery charges with e-retailers, consumer groups, couriers and enforcement groups.

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    First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government

  • Third set of calls for evidence on the government’s review of the balance of competences between the United Kingdom and the European Union

    Three calls for evidence launched asking business groups, stakeholders and others to submit their views to reviews into 3 policy areas.

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    First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government

  • Competition and Markets Authority launch

    Competition Minister Jo Swinson launches shadow Competition and Markets Authority (CMA).

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    First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government

  • Games industry should not pressure children to purchase, says OFT

    The games industry should not be pressuring children to make in-game purchases, according to new sector-wide principles published for consultation.

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  • Government vows to end unfair consumer bill and subscription practices

    The government is set to crack down on excessive mobile phone roaming charges and hidden price hikes in renewal notices

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    First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government

  • Protecting the UK from ‘fake food’

    The Intellectual Property Office is to host an international conference on 20 September to set out the UK's plans to tackle ‘fake food’

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    First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government

  • New powers to protect vulnerable and elderly consumers against rogue traders

    Victims bullied or misled into buying are to be given new rights to get their money back from rogue traders whose practices cost billions

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    First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government

  • Government continues strong action on payday lending

    Government is seeking feedback on how the payday industry meets the standards set out in the voluntary codes.

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    First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government

  • Reform conference on "Responsible capitalism"

    The business secretary outlines proposals to improve company transparency and boost public trust in business.

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    First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government

  • Businesses get creative with consumer data at the ‘midata’ Innovation Lab launch

    Businesses have taken up the challenge to create new digital apps using real consumer data as the ‘midata’ Innovation Lab is now open

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    First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government

  • Government and regulators quiz payday industry at summit

    Government Ministers and regulators meet with payday lenders and consumer groups to discuss concerns about payday lending

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    First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government

  • Government welcomes customer service best practice code

    Codes of practice which protect consumers and encourage businesses have been welcomed by Consumer Minister Jo Swinson.

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    First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government