Correspondence

Alternative dispute resolution for consumers: CMA’s response to BIS consultation

CMA response to BIS proposal for implementing the Alternative Dispute Resolution Directive and the Online Dispute Resolution Regulation.

Documents

CMA’s letter to Nick Mawhinney, BIS

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CMA’s response to the consultation on ADR and ODR

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Details

The Competition and Market Authority’s (CMA’s) response to the Department of Business, Innovation and Skills’ (BIS) consultation supports the directive’s proposals to increase the availability of Alternative Dispute Resolution (ADR) within the UK to ensure that all appropriate transactions are covered by a certified scheme.

We also support the proposal to create a consumer ‘helpdesk’ which would act as an initial point of contact and help consumers to pursue their complaints effectively. However in order to increase participation, businesses will need to be proactively persuaded of the benefits of using ADR if these measures are to have any genuine impact on the take up of ADR in the UK.

Published 3 June 2014