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This document contains information about Knowledge Base profile to help HM Passport Office staff process passport applications.
Tells HM Passport Office staff how to deal with passport applications when the customer has a change of name.
Tells HM Passport Office staff who can confirm a customer’s identity and how they do this.
Guidance on how to certify a building for religious worship and register it for the solemnisation of marriages.
Tells HM Passport Office staff how to deal with a passport application for a customer whose claim is through a European Economic Area national who exercised Treaty rights.
Tells HM Passport Office staff about people who hold dual nationality.
Use this guide to help you apply for a British National Overseas (BNO) passport from Hong Kong.
Tells HM Passport Office staff about birth registration and how to deal with applications where the birth is not registered, registered late or re-registered.
Tells HM Passport Office staff about identifying and handling vulnerability and safeguarding issues connected to our customers.
Tells HM Passport Office staff about the legal definitions of ‘parent’ when establishing British nationality claims for UK and overseas applications.
Tells HM Passport Office staff about withdrawing passport applications.
Tells HM Passport Office staff what a status letter is and how to use status letters with passport applications.
This leaflet has information on how you can get help renewing your passport and what you should remember when using an organisation to help you apply.
Tells HM Passport Office staff about customers who ask for a change of gender on their passport.
This document tells HM Passport Office staff what information we need about a customer’s parents and grandparents and what to do if information is missing.
Tells HM Passport Office staff how to deal with passport applications where the name a customer applies in does not match the name on their foreign documents.
Tells HM Passport Office staff how to check a damaged British passport received as a supporting document, and how to replace a damaged British passport.
Tells HM Passport Office staff how adoption affects parental responsibility, nationality and passport applications.
Tells HM Passport Office staff about the evidence needed before changing an adult or child’s name on a passport.
Tells HM Passport Office staff how to deal with passport applications for customers who hold British protected persons status.
Don’t include personal or financial information like your National Insurance number or credit card details.
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