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Tells HM Passport Office staff how to deal with an application if a customer cannot send us the supporting documents we need to prove their identity, entitlement and British nationality.
This document tells HM Passport Office staff what information we need about a customer’s parents and grandparents and what to do if information is missing.
An example of a supporting letter to include with your collective passport application.
This template can be used for checking photographs for all passport applicants aged 6 and over.
This guidance from the Registrar General explains the process for approving premises as venues for civil marriages and partnerships.
Tells HM Passport Office staff about fees for passport service types, information on fee increases and the circumstances in which a refund may be granted.
Tells HM Passport Office staff who can confirm a customer’s identity and how they do this.
Tells HM Passport Office staff about the evidence needed before changing an adult or child’s name on a passport.
This document tells HM Passport Office staff how customers can apply for a passport using Local Services.
Tells HM Passport Office staff how to communicate with customers.
Tells HM Passport Office staff how to physically and electronically cancel a British passport.
Tells HM Passport Office staff how to deal with a passport application for a customer whose claim is through a European Economic Area national who exercised Treaty rights.
Tells HM Passport Office staff how to deal with passport applications where the name a customer applies in does not match the name on their foreign documents.
This guidance tells HM Passport Office staff when to ask for extra authorisation from another person or organisation before we issue a passport.
Tells HM Passport Office staff how to process passport applications for customers who hold British national (overseas) citizenship.
The guidance letter accompanies the authorised persons appointment form.
Tells HM Passport Office staff about the customer’s place and country of birth and how they must be shown on the passport and in our records.
This document contains information about Spain to help HM Passport Office staff process passport applications.
Tells HM Passport Office staff how to deal with passport applications for customers that hold British citizenship.
Tells HM Passport Office staff how to check a damaged British passport received as a supporting document, and how to replace a damaged British passport.
Don’t include personal or financial information like your National Insurance number or credit card details.
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