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Tells HM Passport Office staff how to handle applications and queries from prisoners (detainees), including ex-prisoners or those out on licence, in the UK or overseas.
This document contains information about Poland to help HM Passport Office staff process passport applications.
This guidance tells His Majesty’s Passport Office staff about our one passport per person policy.
This guidance tells HM Passport Office staff how customers can apply for a passport using the Post Office Limited Check and Send service.
Tells HM Passport Office staff how customers apply for a passport using a paper application.
Tells HM Passport Office staff how to examine passport applications and respond to customers affected by the Windrush scheme.
This document contains useful information about Zimbabwe which will assist His Majesty’s Passport Office staff process passport applications.
This document contains information about Venezuela to help HM Passport Office staff process passport applications.
This document contains useful information about United States which will assist HM Passport Office staff process passport applications.
Tells HMPO staff how to deal with requests from a customer who urgently needs a passport for urgent government business or compassionate reasons
This document contains information about South Korea to help HM Passport Office staff process passport applications.
Tells HM Passport Office staff how to deal with passport applications when the customer’s signature does not match their name.
This document contains information about Slovenia to help HM Passport Office staff process passport applications.
This document contains useful information about Turkey which will assist HM Passport Office staff process passport applications.
This document tells HM Passport Office staff about the immigration permissions customers need to live in the UK.
The digitisation project aims to scan and digitise civil registration records for England and Wales.
This guidance tells HM Passport Office operational staff about the Post Office Digital Check & Send (tablet) service.
Tells HM Passport Office staff how customers apply for a passport online using Digital Customer Services.
This guidance tells His Majesty’s Passport Office staff what to tell customers who ask about visas or requirements for foreign travel.
Tells HM Passport Office staff about responding to crisis events in the UK and overseas.
Don’t include personal or financial information like your National Insurance number or credit card details.
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