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This report provides an overview of benefit customers’ satisfaction and experience of the service they received from DWP between April 2020 and March 2021.
The HMRC Customer Survey Annual Report describes the main findings from the 2016 Customer Survey.
Research into large businesses' experiences of dealing with HMRC, their views on administration of tax policy and wider influences on their attitudes to tax.
This report describes the main findings from the 2017 survey and includes the results for each of the 3 groups.
This series brings together all documents relating to Taking Part
The Insolvency Service commissions an annual survey of its customers to measure and track levels of satisfaction with the service that the Agency provides.
This report details the findings from the 2022 Mid-sized business customer survey to explore attitudes and perceptions of HMRC and tax policy.
Findings from the 2013 tax credits panel study looking at digital services, experience of tax credits systems and the transition to Universal Credit.
This webinar looks at the information an organisation makes available to clients, or potential clients, and how the consumer's expectations can be met.
The quarterly results of the Defence Infrastructure Organisation service delivery customer satisfaction tracker survey.
This report describes the main findings from the department's 2018 customer survey.
A report to help understand customers’ experience with Property Services.
This page introduces the Participation Survey and links to all relevant documents.
Findings from the 2014 tax credits panel study looking at customer understanding and experience of the tax credits system, digital services and the transition to Universal Credit.
This report details the findings from the 2018 Mid-sized business customer survey to explore attitudes and perceptions of HMRC and tax policy.
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