Research and analysis

Panel Study of Tax Credits Customers: Telephone survey 2013

Findings from the 2013 tax credits panel study looking at digital services, experience of tax credits systems and the transition to Universal Credit.

Documents

Panel Study of Tax Credits Customers: Telephone survey 2013

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Technical report: Panel Study of Tax Credits Customers: Wave 6 Telephone survey 2013

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Details

This report covers findings from the latest wave of the Panel Study, focusing on two main areas:

  • future digital services
  • tax credits customers’ current understanding of the tax credits system

Appendix A also includes a chapter describing the key characteristics of tax credits customers. The study involved 987 telephone interviews with a representative sample of tax credits customers.

HM Revenue and Customs (HMRC) commissioned the first wave of the Panel Study of tax credits customers in 2008 to collect data on a sample of tax credits customers. The survey has been used to improve understanding of customers by tracking their experiences, attitudes and behaviours over time. This enables HMRC to ensure that policy and operational developments take account of customer experience.

Published 30 June 2014