The Customer Survey supports HM Revenue and Customs’ (HMRC) customer centric business strategy. This report examines the experience of HMRC customers in 2016 and any changes from the previous year’s survey.. This annual survey covers a broad range of measures focusing on the areas analysis indicates are the priorities for HMRC’s customers.
The Customer Survey measures customers’ experience of interacting with HMRC, their perceptions of compliance and HMRC’s reputation for three main customer groups:
- small businesses
- financial agents
This report presents the results from the annual survey for 2016 for each customer group.