Research and analysis

HMRC individuals, small business and agents customer survey 2018

This report describes the main findings from the department's 2018 customer survey.

From:
HM Revenue & Customs
Published
18 July 2019

Documents

Individuals, small business and agents customer survey 2018

Ref: HMRC Research Report 527

PDF, 3.55 MB, 105 pages

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Individuals, small business and agents customer survey 2018 - technical annex

Ref: HMRC Research Report 528

PDF, 3.33 MB, 153 pages

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Details

The individuals, small business and agents customer survey supports HM Revenue and Customs’ (HMRC) customer-centric business strategy.

The annual survey covers a broad range of measures, focusing on the areas that analysis indicates are priorities for HMRC’s customers.

This research measures the experience of 3 main customer groups that interact with HMRC, including their perceptions of compliance and HMRC’s reputation.

These groups are:

  • individuals
  • small businesses
  • financial agents

This report presents the results from the annual survey for 2018 for each group.

On this page, you can read:

  • the report itself
  • a technical annex to the report
Published 18 July 2019