Collection

HMRC customer surveys

Surveys HMRC carries out with 5 core customer groups

• From: HM Revenue & Customs
• Published: 17 July 2025
• Last updated: 9 July 2026
  Show all updates

  1. 9 July 2026

     Updated with the latest 2025 surveys

  2. 4 August 2025

     Previous years reports have been added to the collections page, dating back to 2018.

  3. 17 July 2025

     First published.

HMRC conducts yearly Customer Experience surveys with 5 core customer groups: Individuals, Agents, Small Businesses, Mid-sized Businesses and Large Businesses. 

2025 customer surveys

Customer surveys carried out in 2025.

• Individuals Customer Experience and Perceptions Survey 2025
  • 17 September 2026
  • Research and analysis
• Agents, Small and Mid-Sized Businesses Customer Survey 2025
  • 17 September 2026
  • Research and analysis
• The Large Business Customer Survey 2025
  • 9 July 2026
  • Research and analysis

2024 customer surveys

Customer surveys carried out in 2024.

• Individuals Customer Experience and Perceptions Survey 2024
  • 17 July 2025
  • Research and analysis
• Agents, Small and Mid-Sized Businesses Customer Survey 2024
  • 17 July 2025
  • Research and analysis
• The Large Business Customer Survey 2024
  • 17 July 2025
  • Research and analysis

2023 customer surveys

Customer surveys carried out in 2023.

• Individuals, Small Businesses and Agents Customer Survey 2023
  • 9 July 2026
  • Research and analysis
• The Mid-sized business customer survey 2023
  • 30 July 2024
  • Research and analysis
• The Large Business Customer Survey 2023
  • 30 July 2024
  • Research and analysis

2022 customer surveys

Customer surveys carried out in 2022.

• Individuals, Small Businesses and Agents customer survey 2022
  • 9 July 2026
  • Research and analysis
• The Mid-sized business customer survey 2022
  • 17 July 2023
  • Research and analysis
• The Large Business Customer Survey 2022
  • 17 July 2023
  • Research and analysis

2021 customer surveys

Customer surveys carried out in 2021.

• Individuals, Small Businesses and Agents customer survey 2021
  • 9 July 2026
  • Research and analysis
• The Mid-sized business customer survey 2021
  • 18 July 2022
  • Research and analysis
• The Large Business Customer Survey 2021
  • 18 July 2022
  • Research and analysis

2020 customer surveys

Customer surveys carried out in 2020.

• HMRC individuals, small business and agents customer survey 2020
  • 4 November 2021
  • Research and analysis
• The Mid-sized business customer survey 2020
  • 18 July 2022
  • Research and analysis
• The Large Business Customer Survey 2020
  • 18 July 2022
  • Research and analysis

2019 customer surveys

Customer surveys carried out in 2019.

• HMRC individuals, small business and agents customer survey 2019
  • 5 November 2020
  • Research and analysis
• The Mid-sized business customer survey 2019
  • 18 July 2022
  • Research and analysis
• The Large Business Customer Survey 2019
  • 18 July 2022
  • Research and analysis

2018 customer surveys

Customer surveys carried out in 2018.

• HMRC individuals, small business and agents customer survey 2018
  • 18 July 2019
  • Research and analysis
• The Mid-sized business customer survey 2018
  • 18 July 2022
  • Research and analysis
• The Large Business Customer Survey 2018
  • 18 July 2022
  • Research and analysis