Collection

HMRC customer surveys

Surveys HMRC carries out with 5 core customer groups

HMRC conducts yearly Customer Experience surveys with 5 core customer groups: Individuals, Agents, Small Businesses, Mid-sized Businesses and Large Businesses. 

2024 customer surveys

Customer surveys carried out in 2024.

2023 customer surveys

Customer surveys carried out in 2023.

2022 customer surveys

Customer surveys carried out in 2022.

2021 customer surveys

Customer surveys carried out in 2021.

2020 customer surveys

Customer surveys carried out in 2020.

2019 customer surveys

Customer surveys carried out in 2019.

2018 customer surveys

Customer surveys carried out in 2018.

Updates to this page

Published 17 July 2025
Last updated 4 August 2025 show all updates
  1. Previous years reports have been added to the collections page, dating back to 2018.

  2. First published.