Research and analysis

Agents, Small and Mid-Sized Businesses Customer Survey 2025

This report describes the main findings from the department's 2025 Agents, Small and Mid-Sized Businesses Customer Survey.

• From: HM Revenue & Customs
• Published: 9 July 2026

Documents

Agents, Small and Mid-Sized Businesses Customer Survey 2025

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Agents, Small and Mid-Sized Businesses Customer Survey 2025: technical report

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Details

The Agents, Small and Mid-Sized Businesses Customer Survey supports HMRC’s customer-centric business strategy.

The annual survey covers a broad range of measures, focusing on the areas that our analysis shows are the priorities for HMRC’s customers.

The survey measures customers’ experience of interacting with HMRC, their perceptions of compliance and HMRC’s reputation for 3 customer groups:

• Agents
• Small Businesses
• Mid-Sized Businesses

This report presents the results from the annual survey for 2025 for each customer group.

Data tables will be published alongside this report. They are currently under review.
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Published 9 July 2026