Research and analysis

HMRC Individuals, Small Businesses and Agents Customer Survey 2017

This report describes the main findings from the 2017 survey and includes the results for each of the 3 groups.

From:
HM Revenue & Customs
Published
12 July 2018

Documents

HMRC Individuals, Small Business and Agents Customer Survey 2017

Ref: HMRC Research Report 488

PDF, 1.9 MB, 120 pages

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Individuals, Small Business and Agents Customer Survey 2017 Technical Annex

Ref: HMRC Research Report 489

PDF, 2.07 MB, 135 pages

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Details

The Individuals, Small Business and Agents Customer Survey supports HM Revenue and Customs’ (HMRC) customer-centric business strategy.

This report examines the experience of HMRC customers in 2017 and any change from previous years’ surveys.

The survey takes place annually and covers a broad range of measures, looking at areas that our analysis show are our customers’ priorities.

It measures the experiences of interacting with HMRC, perception of compliance and HMRC’s reputation for 3 main customer groups:

  • individuals
  • small businesses
  • financial agents

As well as the report, you can read the technical annex, which provides an overview of the report’s methodology.

Published 12 July 2018