The Individuals, Small Business and Agents Customer Survey supports HM Revenue and Customs’ (HMRC) customer-centric business strategy.
This report examines the experience of HMRC customers in 2017 and any change from previous years’ surveys.
The survey takes place annually and covers a broad range of measures, looking at areas that our analysis show are our customers’ priorities.
It measures the experiences of interacting with HMRC, perception of compliance and HMRC’s reputation for 3 main customer groups:
- small businesses
- financial agents
As well as the report, you can read the technical annex, which provides an overview of the report’s methodology.