Research and analysis

HMRC Individuals, Small Businesses and Agents Customer Survey 2017

This report describes the main findings from the 2017 survey and includes the results for each of the 3 groups.

Documents

HMRC Individuals, Small Business and Agents Customer Survey 2017

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Individuals, Small Business and Agents Customer Survey 2017 Technical Annex

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The Individuals, Small Business and Agents Customer Survey supports HM Revenue and Customs’ (HMRC) customer-centric business strategy.

This report examines the experience of HMRC customers in 2017 and any change from previous years’ surveys.

The survey takes place annually and covers a broad range of measures, looking at areas that our analysis show are our customers’ priorities.

It measures the experiences of interacting with HMRC, perception of compliance and HMRC’s reputation for 3 main customer groups:

  • individuals
  • small businesses
  • financial agents

As well as the report, you can read the technical annex, which provides an overview of the report’s methodology.

Published 12 July 2018