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Register to vote Register by 18 June to vote in the General Election on 4 July.
For the first time, over 1.2 million ‘eligible’ non-household customers in England can choose their water supplier (from 3 April 2017).
Research which explored business customers’ use of the Business Tax Account.
Find out if you need to pay VAT if you sell goods using an online marketplace or direct to customers in the UK.
Find out if you need to pay VAT when you sell goods direct to customers in the UK, without the involvement of an online marketplace.
Our Chief Technology Officer Kean Jones reflects on how we’re working towards smooth and seamless technology for our customers.
The Customer experience score is a composite measure derived from four dimensions of customer experience.
Providing the opportunity for feedback on a wide range of policy issues
Ipso MORI reports on surveys of business property owners and local authorities, carried out for the Valuation Office Agency 2012 to present.
How we can work together to deliver an effective, efficient and consistent service.
Immigration staff guidance on sponsorship customer service standards.
Find out what unacceptable or unreasonable actions are and how we approach them.
Service provided by the Environment Agency for boating customers using the Harbour of Rye.
This research sought to identify, develop and test support options that could help prevent debt among Self Assessment customers.
Research to explore how HMRC customers are likely to respond to digital customer services and why, to help inform service design.
What behaviour we consider to be unacceptable and the steps we may take to deal with such behaviour.
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