Research and analysis

Understanding customers’ experience of dealing with the VOA

Ipso MORI reports on surveys of business property owners and local authorities, carried out for the Valuation Office Agency 2012 to present.

From:
Valuation Office Agency
Published
31 March 2013

Documents

Local authority research survey, November 2014

PDF, 361 KB, 25 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Understanding customers’ confidence in the VOA’s valuations and advice: stage 2 research findings, October 2014

PDF, 414 KB, 12 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Understanding customers’ experience of dealing with the VOA: headline findings from customer tracking survey 2013/14

PDF, 191 KB, 6 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Understanding customers’ confidence in the VOA’s valuations and advice: summary of stage 1 research findings

PDF, 414 KB, 12 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Documents include:

  • headline reports
  • research findings
Published 31 March 2013