Research and analysis

Understanding customers’ experience of dealing with the VOA

Ipso MORI reports on surveys of business property owners and local authorities, carried out for the Valuation Office Agency 2012 to present.

Documents

Local authority research survey, November 2014

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Understanding customers’ confidence in the VOA’s valuations and advice: stage 2 research findings, October 2014

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Understanding customers’ experience of dealing with the VOA: headline findings from customer tracking survey 2013/14

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Understanding customers’ confidence in the VOA’s valuations and advice: summary of stage 1 research findings

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Detail

Documents include:

  • headline reports
  • research findings