Research and analysis

Supporting customers to pay their tax on time

This research sought to identify, develop and test support options that could help prevent debt among Self Assessment customers.

From:
HM Revenue & Customs
Published
2 September 2019

Documents

Supporting customers to pay their tax on time

Ref: HMRC Research Report 557

PDF, 860 KB, 22 pages

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Details

The research explored why Self Assessment customers fall behind on their tax payments and examined their opinions on current and potential support options that might help them meet their tax obligations in the future.

It aimed to understand:

  • customer responses to the Budget Payment Plan
  • customer awareness of the Budget Payment Plan and the role it could play in financial resilience
  • views on support tools designed to help Self Assessment customers meet their tax obligations on time
  • how these support tools may affect the financial capability of Self Assessment customers
  • customer awareness of third party debt management and support organisations
  • why customers seek this support, and the role of third parties in helping people meet their tax obligations
Published 2 September 2019