Research and analysis

Exploring digital customer services - View Account and online statement

Research to explore how HMRC customers are likely to respond to digital customer services and why, to help inform service design.

Documents

Exploring digital customer services - View Account and online statement

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Details

Research to explore how HM Revenue and Custom’s customers are likely to respond to digital customer services and why, and to understand their needs so that services can be designed to be as effective as possible.

Published 22 July 2014