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Data, Freedom of Information releases and corporate reports
Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
Guidance for job applicants who have been invited to complete the Customer Service Skills Test.
Guidance about the premium customer service for employers, explaining the benefits, costs, eligibility and how to apply.
The Insolvency Service's commitment to our customers.
This page brings together departmental annual status reports on customer service telephone lines.
Customer service standards for work visa applications if you're applying from inside or outside the UK.
Immigration staff guidance on sponsorship customer service standards.
Get advice on consumer issues, your energy supply and postal service - numbers, enquiry forms, how to complain.
A guide for central government departments, public bodies and private partners on prefix number selection for customer service telephone helplines.
Customer service standards for settlement applications for the UK.
This webinar looks at the information an organisation makes available to clients, or potential clients, and how the consumer's expectations can be met.
Customer service standards for family visa applications if you're applying from inside or outside the UK.
Customer service standards for Student and Child Student visa applications if you're applying from inside or outside the UK.
Customer service standards for visit and transit visa applications if you're applying from inside or outside the UK.
Documents, certificate, letters, and notes available from the British embassy and consulates in the USA.
Find out about how we manage unacceptable behaviour consistently and fairly.
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