Getting a refund

You can ask for a refund if:

  • you’ve paid more than the total amount you owe
  • your annual income was below the threshold
  • you started making repayments before you needed to

You cannot get a refund for extra repayments.

If you pay back more than you owe

HM Revenue and Customs (HMRC) will tell your employer to stop taking repayments from your salary when you have repaid your loan in full. It can take around 4 weeks for salary deductions to stop.

This means you may pay back more than you owe.

You can avoid paying more than you owe by changing your payments to direct debit in the final year of your repayments. Keep your contact details up to date so SLC can let you know how to set this up.

If you have paid too much the Student Loans Company (SLC) will try to:

  • contact you to tell you how to get a refund
  • refund you automatically (this will appear in your bank account as ‘SLC Receipts’)

You can check your loan balance in your online account.

If you’ve overpaid and have not heard from SLC you can ask them for a refund.

If your annual income was below the threshold

You can ask for a refund if you made repayments but your income over the whole tax year (6 April to 5 April the following year) was less than:

  • £19,895 a year for Plan 1
  • £27,295 a year for Plan 2
  • £25,000 a year for Plan 4
  • £21,000 a year for Postgraduate Loan

If your annual salary is less than this, your employer may still deduct repayments - for example if you get paid a bonus or overtime.

If you’re repaying a Plan 1, Plan 2 and Plan 4 loan, you can only get a refund if your income was less than £19,895.

You can check previous thresholds if you ask about a refund on repayments made before this tax year.

If you started repaying before you needed to

If a deduction is taken from your salary before you’re due to start repaying, you can ask for a refund.

How to ask for a refund

Call or contact SLC on social media with your customer reference number.

The Student Loans Company

Twitter: @SLC_Repayment
Facebook: @SLCRepayment

Telephone: 0300 100 0611 (England, Northern Ireland or Scotland)
Telephone: +44 (0)141 243 3660 (outside the UK)
Monday to Friday, 8am to 6pm

Telephone: 0300 100 0370 (Wales)
Monday to Friday, 8am to 6pm (not open on bank holidays)

Find out about call charges

You can contact SLC by post.

The Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD