After you make your claim
The person or business who owes you money (the ‘defendant’) must respond to your claim. You’ll be sent a letter or email telling you the date they need to respond by.
What to do if you get paid
Tell the defendant when you’ve received their payment.
How you do this depends on how you made the claim.
You claimed online
If your reference number includes ‘MC’, email Money Claims with the date you were paid and your reference number.
Money Claims service
Otherwise, update your claim in the Money Claim Online service.
You used a paper claim form
Contact the court where you sent your claim.
If you don’t get a response
You can ask the court to order the defendant to pay if they don’t respond to your claim.
You need to:
- request a judgment if you made your claim online
- use request for judgment form N225 if you claimed a fixed (‘specified’) amount using a claim form
- use request for judgment form N227 if you claimed an unspecified amount using a claim form
If you disagree with the response
You might have to go to a court hearing if:
- the defendant says they don’t owe you any money
- they disagree with the amount you’ve claimed
- you don’t agree with how they’ve offered to repay you
The court may send you a questionnaire asking for more information on the case.
If your claim is under £10,000, you’ll be asked if you’d like to use the court’s small claims mediation service to reach an agreement with the defendant.
Fill in the questionnaire and return it to the court. You’ll have to pay an extra court fee.
The judge might not award you costs if they think you’ve made no effort to agree out of court.