After you make your claim

The person or business who owes you money (the ‘defendant’) must respond to your claim. You’ll be sent a letter or email telling you the date they need to respond by.

What to do if you get paid

Tell the defendant when you’ve received their payment.

How you do this depends on how you made the claim.

If you claimed online

You can either:

  • update your claim in the Money Claim Online service
  • call or email - the contact details you use depends on how much money you’re claiming.

If your claim is less than £10,000, contact Civil Money Claims.

Civil Money Claims
Telephone: 0300 123 7050
Monday to Friday, 8:30am to 5pm
Find out about call charges

If your claim is between £10,000 and £100,000, contact Money Claim Online.

Money Claim Online
ccbc@justice.gov.uk
Telephone: 0300 123 1057
Monday to Friday, 8:30am to 5pm
Find out about call charges

If you used a paper claim form

Contact the court where you sent your claim.

If you do not get a response

You can ask the court to order the defendant to pay if they do not respond to your claim.

You need to:

If you disagree with the response

You might have to go to a court hearing if:

  • the defendant says they do not owe you any money
  • they disagree with the amount you’ve claimed
  • you do not agree with how they’ve offered to repay you

The court may send you a questionnaire asking for more information on the case.

Fill in the questionnaire and return it to the court. You’ll have to pay an extra court fee.

Mediation

You may be offered mediation after you’ve made a claim. This is often quicker than going to court.

If both sides agree to mediation, a mediator from HM Courts and Tribunal Service will speak to each party separately by phone to help you to explore options, negotiate and agree a settlement.

This service is free.

The judge might not award you costs if they think you’ve made no effort to agree out of court.