Housing costs and Universal Credit
How to claim
If you already get Universal Credit, apply for support with housing costs in your online account.
If you’re new to Universal Credit, apply for Universal Credit.
You can get help to apply for Universal Credit. You’ll need an email address and be able to verify your identity online.
If you do not have a permanent address
You can use the address of:
- a hostel where you are staying
- a family member or friend
You can use your local Jobcentre Plus address if you do not have any other address you can use.
If you do not have a bank account
If you’re not able to open a bank, building society or credit union account, call the Universal Credit helpline or go to a Jobcentre Plus to ask about other ways of being paid.
After you’ve applied
If you’re renting
Your landlord will be sent a housing costs verification (HCV) form. Once they’ve completed it and sent it back, it will be checked against your claim and uploaded to your online account.
Attending an interview
Depending on your circumstances, you might have to attend an interview at your local Jobcentre Plus. This will usually be within 7 days.
You’ll be told if you need to make an appointment and what documents to take with you. You might be asked to bring evidence, for example:
- a current tenancy agreement, rent statement or rent book
- a signed letter from your landlord (saying that you live there, pay rent and are living there legally)
- details of service charges you’re responsible for
- a current mortgage agreement, mortgage statement or bank statement showing mortgage payments
- details of any loan agreements secured on your property
You’ll be assigned a work coach at the interview. Tell your work coach about any issues that affect you, for example if you’re homeless, or have an addiction or mental health problem. You might get extra help and support.
If you’ve moved from Housing Benefit
Your Housing Benefit will continue for 2 weeks after your Universal Credit claim is approved. It will be paid directly to you. You’ll need to pay rent to your landlord.
When your claim is approved, you may be asked if you want your money for housing to be paid straight to your landlord - for example if you’re in rent arrears. Your landlord will be notified if you choose this.
You do not need to tell your local authority that you’re moving to Universal Credit.
You can apply for an advance if you need to cover your costs while you wait.
After you’ve made a claim
You’ll get an estimated payment date in your online account within 3 weeks of making a claim.
You can ask questions about your claim in your online journal.