Guidance

Passenger consumer rights when travelling to the EU from 1 January 2021

Your rights as a passenger will remain the same from 1 January 2021.

New rules for January 2021

The UK has left the EU, and the transition period after Brexit comes to an end this year.

This page tells you what you'll need to do from 1 January 2021. It will be updated if anything changes.

You can also read about the transition period.

UK citizens’ consumer travel rights will remain the same from 1 January 2021.

If you are travelling by air, road, rail or sea commercial services, you will have the same rights if you are denied boarding, or suffer a cancellation or long delay.

Make sure you have travel insurance

You should have travel insurance before you go away.

You should understand the terms and conditions of your travel insurance and be happy with its cover for healthcare and travel disruption.

If you have already bought travel insurance, your insurer can let you know if there will be any changes to your policy from 1 January 2021, including if it is still valid in the case of disruption.

Contact your insurer if you have any questions.

Booking your holiday with credit cards

Book travel and holidays with a credit card where possible as this should give you some protection if your travel firm goes bust. You may be able to get a refund for credit card payments between £100 and £30,000.

These rights will remain unchanged from 1 January 2021.

ABTA protection

If you book your package holiday with an Association of British Travel Agents (ABTA) member, your rights will be unaffected from 1 January 2021.

Holidays booked with ABTA members provide financial and legal protection and means the travel company is responsible for making sure passengers get the holiday they paid for.

If something isn’t provided or as expected, the company or its suppliers are responsible for resolving the issue by offering an alternative or providing a full or partial refund. In some cases, passengers may be able to claim compensation.

ATOL protection

The UK Air Travel Organisers’ Licence (ATOL) scheme provides protection for travellers who book a holiday which includes a flight. Your rights will be unaffected from 1 January 2021.

If an ATOL licenced travel company collapses, it ensures that your money is protected and you can get home.

The majority of bookings made directly with airlines will not be covered by ATOL. Package sales made in the UK by travel businesses established in the European Economic Area (EEA), will also not be covered. These bookings must be protected by the system in the company’s home country.

See also

Published 20 December 2018