How to make a data protection complaint to HM Land Registry
HM Land Registry values your privacy and complies with data protection laws. If you are dissatisfied with how we have handled your personal data, please tell us.
How to complain
Complete our online data protection complaint form or if you prefer you can telephone or write to us.
By online complaint form
When completing the online data protection complaint form try to provide as much detail as you can to help us investigate your complaint. For example:
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an Information Rights reference (if applicable)
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a title number
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a property address or description
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any HM Land Registry reference
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any documents or evidence that relate to your complaint
By telephone
Wherever possible our customer support experts will try to resolve your concerns over the phone but if we need to investigate further, we’ll pass your complaint to the Information Rights team.
Our telephone lines are open Monday to Friday, from 8.00am to 4.30pm (excluding bank holidays).
English language: 0300 006 0411 Welsh language: 0300 006 0422
By post
You can print our online data protection complaint form:
Or write to us about your complaint and send it by post to:
Information Rights Team Trafalgar House
1 Bedford Park
Croydon
CR0 2AQ
United Kingdom
By email
dataprotection@landregistry.gov.uk
What happens next
We aim to acknowledge your data protection complaint within 5 working days and respond within 20 working days. We will write to you if we are unable to meet this deadline. We will also contact you if we need evidence of your identity or more information relating to your complaint.
We may need to liaise with colleagues across the organisation to investigate your complaint.
If you have specific communication needs, let us know and we will make reasonable adjustments where possible.
The role of the Information Rights team
The Information Rights team supports HM Land Registry with managing information in accordance with its responsibilities under information legislation. This includes:
· the Freedom of Information Act 2000
· the Environmental Information Regulations 2004
· the United Kingdom General Data Protection Regulation (UK GDPR)
· the Data Protection Act 2018
The Information Rights team is unable to respond to any general enquiries, complaints or requests relating to property applications.
Use the HM Land Registry contact form for general enquiries. If you are unhappy with our services, please tell us using our complaint form .
The Information Commissioner’s Office
If you are dissatisfied with our response to your complaint, you can complain to the Information Commissioner’s Office (ICO). The ICO is the UK supervisory authority for data protection matters. Find out more on the ICO website .
The ICO’s address and phone number can be found below:
The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
You may also seek to enforce your rights by taking legal action, such as judicial remedy.
How we will use your information
We will use the contact information you give us to update and respond to your complaint. We may also use it to ask you for more information to help us resolve your complaint.
Your contact information, complaints and all correspondence linked to it will be stored in our customer complaints record system for up to 7 years.
Find out more by reading our personal information charter.
For information on how we will handle your complaint, please read our complaints procedure .