Guidance

Hewell Prison

Hewell is a men’s prison in the village of Tardebigge, near Redditch in Worcestershire.

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Book and plan your visit to Hewell

Prison social visits are temporarily suspended at Hewell following national lockdown. We will update here as soon as this changes. There may be exceptions for compassionate reasons which should be agreed in advance with the prison prior to travel. We will update here as soon as this changes.

Find out more about visiting someone in prison during the COVID-19 pandemic. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners’ Families Helpline on 0808 808 2003.

Keep in touch with someone at Hewell

There are several ways you can keep in touch with a resident during their time at Hewell.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

Read more about how it works

Phone calls

Residents do not have phones in their rooms so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Hewell using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at Hewell.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Hewell.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send postal orders and cheques. These should be made payable to ‘HM Prison and Probation Service’ and include the resident’s name and prisoner number on the back.

Gifts and parcels

Residents can apply to the governor for permission to receive a parcel of clothing when they first arrive at Hewell. Otherwise, property is generally not permitted to be posted or handed in. You can send residents money instead which they can use to buy items through a catalogue system.

Life at Hewell

Hewell is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Hewell has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by the Worcestershire Safeguarding Adults Board.

Arrival and first night

When a resident first arrives at Hewell, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Hewell gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Over 1000 men live at Hewell across 6 house blocks.

Facilities include a library and gym.

Hewell has a diverse, multi-faith chaplaincy team providing support to residents.

Education and work

Residents have access to a broad programme of classes, training and work.

The education and training is provided by Novus. A wide range of accredited courses are offered, including English, maths, painting and decorating and tiling.

Work opportunities include the bike workshop, double glazing, kitchen, laundry, recycling, refuse collection, cleaners, painters and orderlies in various locations.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Hewell

Hewell’s children and families department can provide information, guidance and support to families and friends of residents.

They can be contacted through the switchboard and chaplaincy.

Problems and complaints

If you have a problem contact Hewell. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Hewell in response to independent inspections.

Contact Hewell

Governor: Ralph Lubkowski

Telephone (24 hours): 01527 785 000
Fax: 01527 785 001
Find out about call charges

Address

HMP Hewell
Hewell Lane
Redditch
Worcestershire
B97 6QS

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a man in Hewell, call the safer custody hotline. Leave as much information as possible and a telephone number for staff to call you back.

Telephone: 01527 785 150
Find out about call charges

In an emergency, call the main switchboard and ask for the safer custody team.

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Published 21 April 2020
Last updated 4 December 2020 + show all updates
  1. Updated visiting information in line with new local restriction tiers.

  2. Updated visiting information in line with new local restriction tiers.

  3. Updated visiting information in line with new national restrictions in England.

  4. Updated visiting information in line with coronavirus restrictions.

  5. Added confirmation of secure video calls being made available at this prison.

  6. Updated governor name

  7. added survey link

  8. First published.