Guidance

Haverigg Prison

Haverigg is a men’s open prison near Millom in Cumbria.

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Book and plan your visit to Haverigg

Prison visits are temporarily suspended at Haverigg following national lockdown. We will update here as soon as this changes. There may be the opportunity for visits under exceptional compassionate reasons, which should be agreed in advance with the prison prior to travel. This position will be extended over the Christmas period. We will update here as soon as this changes.

Find out more about visiting someone in prison during the COVID-19 pandemic. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners’ Families Helpline on 0808 808 2003.

Keep in touch with someone at Haverigg

There are several ways you can keep in touch with a resident during their time at Haverigg.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

Read more about how it works

Phone calls

Residents do not have phones in their rooms so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family at any time. This list is checked by security when they first arrive so that they are able to call and speak to a loved one immediately. It takes a few days to get new names added to the list.

You can also exchange voicemails using the Prison Voicemail service.

All telephone calls are recorded and officers may listen to them as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Haverigg using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at Haverigg.

Letters

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Haverigg.

All post apart from legal letters will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send cheques and postal orders. These should be made payable to ‘The Governor, HMP Haverigg’ and include the resident’s name and prisoner number on the back.

Gifts and parcels

Friends and family can send parcels of clothing at set times of the year. The resident will be able to tell you more about this.

Make sure to include the person’s name and prisoner number on the parcel.

All parcels will be opened and checked by officers.

Life at Haverigg

Haverigg is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Haverigg has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by the Cumbria Safeguarding Adults Board.

Arrival and first night

When a resident first arrives at Haverigg, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Haverigg gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 300 men live at Haverigg in a broad range of residences. All men get their own room with in-room toilet facilities and many include their own showers.

Residents have access to a library, IT training centre and gym facilities.

Haverigg also has chaplaincy, safety and equalities teams providing support to residents.

Education and work

All residents work or train full time at Haverigg.

Training and learning opportunities are focused on skills gaps in the job market and designed to improve residents’ chances of getting work on release. Professions include timber manufacturing, building, plastering, plumbing, industrial cleaning and agriculture.

Residents can also train and work towards qualifications in the leisure industry through the gym.

Release on temporary licence

Residents can be assessed for temporary release. This time can be used for work experience or education in the local community, as well as preparing for release. Residents can apply for this within the prison.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Haverigg

The Visitors’ and Children’s Support Group family link team provides a range of information, guidance and support to families and friends of residents. You can call or ask in the visitors centre to speak to someone.

Telephone: 01229 713 274
Find out about call charges

Problems and complaints

If you have a problem contact Haverigg. If you can’t resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

Contact Haverigg

Governor: Tony Corcoran

Telephone: 01229 713 000
Fax: 01229 713 027
Find out about call charges

Follow Haverigg on Twitter

Address

HMP Haverigg
North Lane
Millom
LA18 4NA

See map

Safer custody

If you have concerns about the safety or wellbeing of a man in Haverigg, contact the safety team. Provide as much information as possible and a telephone number for staff to call you back.

Email: safercustodyhaverigg@justice.gov.uk
Telephone: 01229 713 075
Monday to Friday, 9am to 4pm (answerphone out of hours)
Find out about call charges

If you need to speak with someone in an emergency, call the control room on 01229 713 230 and ask to speak to the orderly officer.

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Published 11 March 2020
Last updated 4 December 2020 + show all updates
  1. Updated visiting information in line with new local restriction tiers.

  2. Updated visiting information in line with new local restriction tiers.

  3. Updated visiting information in line with new national restrictions in England.

  4. Updated visiting information in line with coronavirus restrictions.

  5. Updated video call info

  6. added survey link

  7. Prison visits update

  8. Visit information update

  9. First published.