Guidance

Coronavirus (COVID-19): safer travel guidance for passengers

Walking, cycling, and travelling in vehicles or on public transport during the coronavirus outbreak.

Safer travel easy read guide

Safer travel for passengers easy read guide

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Travel safely during the coronavirus outbreak

You can help control coronavirus and travel safely by walking and cycling, if you can. Where this is not possible, use public transport or drive. You can also help control coronavirus by:

  • working safely - this may be working from home, or within the workplace if COVID-secure guidelines are followed closely
  • observing social contact rules
  • washing or sanitising your hands regularly
  • keeping your distance when you travel, where possible
  • avoiding the busiest routes, as well as busy times like the rush hour

You should not travel at all if you:

If you have symptoms of coronavirus, however mild, you should self-isolate for at least 10 days from when your symptoms started. If you are not experiencing symptoms but have tested positive for coronavirus you should self-isolate for at least 10 days starting from the day the test was taken.

If you have tested positive whilst not experiencing symptoms but develop symptoms during the isolation period, you should restart the 10 day isolation period from the day you develop symptoms.

If anyone in your household or support bubble has symptoms of coronavirus you should stay at home and not leave the house for 14 days.

Areas with local restrictions

Some areas have localised restrictions. You should follow local advice when travelling into, out of and within these areas.

Social distancing

You should maintain a 2 metre distance where possible, because the risk of transmission is small at this distance.

If you cannot keep a 2 metre distance, reduce the risk to yourself and others by maintaining a 1 metre distance where possible, and taking suitable precautions.

Help keep yourself, other passengers and transport staff safe, by taking the following precautions:

  • limit the number of people or households that you come into contact with, for example by avoiding the busiest routes, as well as busy times like the rush hour
  • wash or sanitise your hands regularly
  • use a face covering on public transport and in substantially enclosed areas of transport hubs
  • avoid touching your face
  • cover your mouth and nose with a tissue or the inside of your elbow when coughing or sneezing
  • travel side by side or behind other people, rather than facing them, where seating arrangements allow
  • touch as few surfaces as possible
  • stay outdoors, rather than indoors, where possible
  • minimise the time spent close to other people, where possible
  • avoid loud talking, shouting or singing
  • dispose of waste safely, including items such as used disposable face coverings

Face coverings

A face covering is a covering of any type which covers your nose and mouth. Surgical masks or respirators used by healthcare and other workers as part of personal protective equipment (PPE) should continue to be reserved for people who need to wear them at work.

Face coverings are not a substitute for maintaining social distancing and good hand hygiene.

How to wear and make a face covering.

Where you must wear face coverings

It is the law that you must wear a face covering when travelling in England on public transport. Such as, on a:

  • bus or coach
  • train or tram
  • ferry or hovercraft or other vessel
  • aircraft
  • cable car

You must also wear a face covering in substantially enclosed areas of transport hubs from which passenger services operate. Such as:

  • airports
  • rail stations and terminals
  • the Channel Tunnel terminal in Kent
  • ports and terminals
  • bus, coach and tram stations and terminals

You must also wear a face covering in other indoor settings.

If you do not wear a face covering in these settings you will be breaking the law and could be fined. The fine for a first offence is £100, or £50 if you pay the fine within 14 days.

Repeat offenders receiving fines either on public transport or in an indoor place will have their fines doubled on each subsequent offence up to a maximum value of £3,200. After the first offence, there will be no discount. As an example, receiving a second fine will amount to £200 and a third fine will be £400. A sixth fine and all subsequent fines will be £3,200.

These laws apply while you are in England. If travelling from any other UK nation, you will be required to wear a face covering when you enter England, regardless of the rules in the nation you are transiting from.

Other areas you should wear a face covering

You must also wear a face covering by law in some other public places, unless you have a face covering exemption because of your age or health, or if you have a legitimate reason not to.

You are strongly encouraged to also wear a face covering in other enclosed spaces where it is difficult to maintain social distancing, or where there are people you do not normally meet. For example, in taxis and private hire vehicles. A taxi driver or private hire vehicle operator may be entitled to refuse to accept you if you do not wear a face covering.

The rule applies in situations where individuals from different households or support bubbles could be travelling together on a service such as a charter boat, but not if you are giving a lift to someone from another household or support bubble in your private car.

The rules for wearing face coverings are different in the other UK nations:

Face covering exemptions

Some people don’t have to wear a face covering including for health, age or disability reasons.

Government and some operators have produced cards and badges which you can choose to wear to show you are exempt. There is no requirement to do this though, and if you rely on an exemption, transport staff should not ordinarily ask for evidence.

Some transport staff may also not wear a face covering if it is not required for their job.

When you can remove your face covering

You should remove your face covering if asked to do so by a police officer or other relevant person.

You do not need to wear a face covering if you have a legitimate reason not to.

You are also able to remove your face covering in order to eat and drink in pubs, restaurants or bars in a transport hub. Or if you are in an area within a transport hub where seating or tables are made available specifically for the purposes of eating and drinking, such as a food court.

It is important to wash or sanitise your hands before and after touching your face covering. For longer journeys, take more than one face covering and a plastic bag for used face coverings.

Please be mindful that the wearing of a face covering may inhibit communication with people who rely on lip reading, facial expressions and clear sound.

Disposing of used face coverings

Use a ‘black bag’ waste bin or litter bin to dispose of face coverings. You should not put face coverings in a recycling bin or drop them as litter.

Walking and cycling

Walk or cycle if you can.

This will reduce pressure on public transport and the road network.

Your local council can help you plan your journey by providing maps showing dedicated paths and routes.

Where possible, keep a suitable distance from other people. For example, when waiting at crossings and traffic lights. Take precautions where this is not possible.

Wash your hands for at least 20 seconds or sanitise your hands before and after cycling.

Consider making a list of items to take with you.

Private cars and other vehicles

Plan your journey

Plan your route, including any breaks, before setting out. Routes may be different as local areas make changes to enable social distancing.

Check that your vehicle is safe and roadworthy if you haven’t used it for several weeks.

People from a household or support bubble can travel together in a vehicle.

You should wear a face covering in an enclosed space where social distancing isn’t possible and where you will come into contact with people outside your household or support bubble. Take care to use face coverings properly.

Consider making a list of items to take with you.

Car sharing

You should try not to share a vehicle with those outside your household or support bubble. If you need to do this, try to:

  • share the transport with the same people each time
  • keep to small groups of up to 6 people at any one time
  • open windows for ventilation
  • travel side by side or behind other people, rather than facing them, where seating arrangements allow
  • face away from each other
  • consider seating arrangements to maximise distance between people in the vehicle
  • clean your car between journeys using standard cleaning products - make sure you clean door handles and other areas that people may touch
  • ask the driver and passengers to wear a face covering

On your journey

Expect more pedestrians and cyclists, especially at peak times of day. Where possible, allow other road users to maintain social distancing. For example, give cyclists space at traffic lights.

Limit the time you spend at garages, petrol stations and motorway services. Try to keep your distance from other people and if possible pay by contactless.

Wash your hands for at least 20 seconds or sanitise your hands often, and always when exiting or re-entering your vehicle.

Completing your journey

When finishing your journey wash your hands for at least 20 seconds or sanitise your hands as soon as possible

Public transport

You must wear a face covering on public transport and in substantially enclosed areas of transport hubs in England. You will be breaking the law if you fail to do so and could be fined.

Some people don’t have to wear a face covering for health, age or disability reasons.

You should remove your face covering if asked to do so by a police officer or other relevant person.

It is important to wash or sanitise your hands before and after touching your face covering.

If you need to dispose of your face covering, use ‘black bag’ waste bins or litter bins. You should not use a recycling bin.

Plan your journey

Before and during your journey, check with your transport operator for the latest travel advice on your route:

Travel may take longer than normal on some routes due to social distancing measures. Allow more time if your journey involves changes between different forms of transport.

If you can:

  • travel at off-peak times
  • use quieter stations and stops – get off a stop early if it’s less busy
  • keep changes to a minimum, for example, between bus and train
  • walk for more of your journey, for example the first or last mile
  • book your tickets online in advance or pay by contactless

Consider making a list of items to take with you and minimise the luggage you take.

On your journey

You must wear a face covering on public transport and in substantially enclosed areas of transport hubs in England. You will be breaking the law if you fail to do so and could be fined.

Some people don’t have to wear a face covering for health, age or disability reasons.

The risk of transmission is small at 2 metres and where possible, you should maintain 2 metres distance.

If you cannot keep a 2 metre distance, reduce the risk to yourself and others by maintaining a 1 metre distance where possible, and taking suitable precautions.

Help keep yourself, other passengers and transport staff safe by taking the following precautions:

  • ensure you maintain social distancing, where possible, including at busy entrances, exits, under canopies, bus stops, platforms or outside of stations
  • limit the number of people that you come into contact with, for example avoid peak travel
  • wash or sanitise your hands regularly
  • avoid touching your face
  • cover your mouth and nose with a tissue or the inside of your elbow when coughing or sneezing
  • travel side by side or behind other people, rather than facing them, where seating arrangements allow
  • touch as few surfaces as possible
  • stay outdoors, rather than indoors, where possible
  • minimise the time spent close to other people, where possible
  • avoid loud talking, shouting or singing
  • dispose of waste safely, including items such as used disposable face coverings
  • be prepared to queue or take a different entrance or exit at stations
  • wait for passengers to get off first before you board
  • wait for the next service if you cannot safely keep your distance on board a train, bus or coach
  • avoid consuming food and drink on public transport, where possible
  • respect other people’s space while travelling
  • be aware of pregnant, older and disabled people who may require a seat or extra space
  • be aware that not all disability is visible and some people may be exempt from wearing a face covering

Treat transport staff with respect and follow instructions from your transport operator. This may include:

  • notices about which seats to use or how to queue
  • additional screens, barriers or floor markings
  • requests to board through different doors or to move to less busy areas

Seek assistance if you need it

If you require assistance when travelling, contact your transport operator as you would normally do.

If any problems arise or you feel ill during your journey, speak to a member of transport staff. In the case of an emergency, contact the emergency services as you normally would.

If you need help, try to keep a suitable distance from members of staff. If this isn’t possible, try to avoid physical contact and keep the time you spend near staff as short as possible.

Children

Where travel is necessary, consider whether children could walk or cycle, accompanied by a responsible adult or carer, where appropriate.

Social distancing applies to children as well as adults. Children should keep their distance from people who are not in their household or support bubble, while on public transport and in enclosed or substantially enclosed public areas of transport hubs. If this isn’t possible children should:

  • avoid physical contact
  • face away from others
  • keep the time spent near others as short as possible

Children under the age of 3 should not wear face coverings. Children aged from 3 to 10 can wear face coverings, but they are not required to.

If you are the responsible adult or carer travelling with children, please help them:

  • minimise the surfaces they touch
  • maintain their distance from others
  • wear their face covering
  • wash their hands for at least 20 seconds or sanitise your hands as soon as possible after the end of your journey

Where relevant, consider travel guidance for educational settings.

Completing your journey

When finishing your journey:

  • consider walking or cycling from the station or stop you arrived at
  • wash your hands for at least 20 seconds or sanitise your hands as soon as possible - do the same for children who have travelled with you

Taxis and private hire vehicles

You should wear a face covering when using taxis or private hire vehicles. A taxi driver or private hire vehicle operator may be entitled to refuse to accept you if you do not wear a face covering.

The risk of transmission is small at 2 metres and where possible, you should maintain 2 metres distance.

If you cannot keep a 2 metre distance, reduce the risk to yourself and others by maintaining a 1 metre distance where possible, and taking suitable precautions.

Follow the advice of the driver. For example, you may be asked to sit in the back left-hand seat if travelling alone. You may want to check with your taxi or private hire operator before travelling if they have put any additional measures in place.

You should use contactless payment if possible, or find out if you can pay online in advance.

Be aware of the surfaces you touch. Be careful not to touch your face. Cover your mouth and nose with a tissue or the inside of your elbow when coughing or sneezing.

When finishing your journey wash your hands for at least 20 seconds or sanitise your hands as soon as possible.

Aviation, ferries and maritime transport

You must wear a face covering when travelling on a ferry, hovercraft (or other passenger vessel) or aircraft in England.

This applies:

  • in English airspace, when you are on board an aircraft which took off from, or is to land at, a place in England
  • in the English territorial sea, when you are on board a vessel which departed from, or is to dock at, a place in England

You must also wear a face covering at airports as well as at ports and terminals used by vessels providing a public transport service.

If you do not wear a face covering in these settings you will be breaking the law and could be fined.

Some people don’t have to wear a face covering for health, age or disability reasons.

It is important to wash or sanitise your hands before and after touching your face covering.

Plan your journey

Before you travel, check with your travel operator and port, or airline and airport for the latest travel advice on your route.

There is specific guidance for passengers in airports and on aircraft.

Consider making a list of items to take with you.

On your journey

The risk of transmission is small at 2 metres and where possible, you should maintain 2 metres distance.

If you cannot keep a 2 metre distance, reduce the risk to yourself and others by maintaining a 1 metre distance where possible, and taking suitable precautions.

Be aware of the surfaces you touch. Be careful not to touch your face. Cover your mouth and nose with a tissue or the inside of your elbow when coughing or sneezing.

Be considerate to your fellow passengers and to transport staff:

Treat transport staff with respect and follow instructions from your transport operator. This may include:

  • notices about which seats to use or how to queue
  • additional screens, barriers or floor markings
  • requests to board through different doors or to move to less busy areas

Completing your journey

When finishing your journey wash your hands for at least 20 seconds or sanitise your hands as soon as possible.

Travelling abroad

COVID-19 travel guidance

The Foreign, Commonwealth & Development Office (FCDO) currently advises British nationals against all but essential international travel. Travel to some countries and territories is currently exempted. This advice is being kept under constant review.

Travel disruption is still possible and national control measures may be brought in with little notice. Check FCDO coronavirus travel guidance.

If you travel abroad, make sure you understand the:

Also read the following guidance:

Check your specific plans with your airline, ferry, train operator and accommodation provider. During the coronavirus pandemic, it is more important than ever to get travel insurance and check it provides sufficient cover.

Your transport provider may put measures in place to help you follow the public health guidance of the destination country.

Before travelling to the UK – passenger locator form

Before you travel to the UK you must complete a passenger locator form.

This applies to people entering the UK from all countries and territories. It applies to UK residents and visitors.

You can complete it up to 48 hours before you enter the UK.

The form is an online form. You will need an internet connection and details of your journey to complete it. Make sure you leave yourself enough time to complete it to reduce delays at the border.

Failure to complete the form is a criminal offence.

There are a small number of people who don’t have to complete the form, because of their jobs. People on domestic flights and people arriving from Ireland, the Isle of Man or the Channel Islands also don’t have to complete the form.

On arrival in the UK

On arriving in the UK, you must comply with border and immigration requirements.

You must show proof of a completed passenger locator form at the UK border.

This applies to people entering the UK from all countries and territories. It applies to UK residents and visitors.

You may need to self-isolate on your arrival in the UK. Whether you need to self-isolate, and for how long, depends on where you have been in the last 14 days.

Read more about the rules to find out if you need to self-isolate, and for how long.

There are a small number of people who don’t have to self-isolate, because of their jobs. People on domestic flights and people arriving from Ireland, the Isle of Man or the Channel Islands also don’t have to self-isolate.

These measures apply to anyone entering the UK, regardless of nationality or length of trip.

You should leave the port, airport or station as quickly as possible. Access to ports or airports may be limited to passengers, crew members and staff.

Non-passengers should only enter airports where needed. For example, accompanying or picking up a passenger requiring assistance or unaccompanied children.

Completing your journey

When finishing your journey:

  • follow all local guidance
  • wash your hands for at least 20 seconds or sanitise your hands as soon as possible

Travelling from England to other UK nations

Before you travel from England to Northern Ireland, Scotland or Wales, you should check that:

  • the activity you are travelling for is permitted in the country you plan to visit
  • you are permitted to stay overnight, if you need to do so

Read the guidance for:

Exemptions - people who do not have to wear a face covering on public transport and in substantially enclosed areas of transport hubs

The requirement to wear a face covering does not apply to:

  • a child under the age of 11
  • passengers in an allocated cabin, berth or other similar accommodation, when they are alone or with members of their household or support bubble
  • passengers who remain in their private vehicle while on board public transport, for example on a car ferry
  • a person who enters or is within a transport hub in a vehicle (other than a vehicle being used for the provision of a public transport service)
  • an employee of the transport hub or the relevant public transport operator, when they are acting in the course of their employment
  • any other person providing services to the transport hub or public transport operator, under arrangements made with the transport hub or transport operator, who is providing those services
  • a constable or police community support officer acting in the course of their duty
  • an emergency responder such as a paramedic or fire officer acting in the course of their duty
  • an official, for example a border force officer, acting in the course of their duties

Legitimate reasons not to wear a face covering

You also do not need to wear a face covering if you have a legitimate reason not to. This includes:

  • if you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering
  • if putting on, wearing or removing a face covering would cause you severe distress
  • if you are travelling with, or providing help to, someone who relies on lip reading to communicate
  • if you are travelling to avoid injury or escape the risk of harm, and you do not have a face covering with you
  • if you need to remove it during your journey to avoid harm or injury or the risk of harm or injury to yourself or others
  • if you need to eat, drink, or take medication on public transport
  • if you are asked to remove your face covering by a police officer or other official, for example to check your railcard
  • in other situations set out in further government face covering guidance

Enforcement of face coverings on public transport and in substantially enclosed areas of transport hubs

You are not allowed to get on public transport or enter substantially enclosed areas of transport hubs if you are not wearing a face covering, unless you have an exemption or a legitimate reason for not wearing one. Transport staff may tell you not to board or ask you to get off.

If you refuse to wear a face covering, you can receive a fine from the police or Transport for London enforcement officers. The fixed penalty notice will require you to pay £100, which is reduced to £50 if paid within 14 days.

Repeat offenders receiving fines either on public transport or in an indoor place will have their fines doubled on each subsequent offence up to a maximum value of £3,200. After the first offence, there will be no discount. As an example, receiving a second fine will amount to £200 and a third fine will be £400. A sixth fine and all subsequent fines will be £3,200.

Checklists for safer travel

Plan your journey

  • can I walk or cycle to my destination?
  • have I checked the latest travel advice from my transport operator?
  • have I booked my travel ticket online, bought a pass or checked if contactless payment is possible?
  • have I planned my journey to minimise crowded areas and allow for delays?
  • am I taking the most direct route to my destination?

What to take with you

  • a face covering -for longer journeys, take more than one face covering and a plastic bag for used face coverings
  • a plan for the journey
  • tickets, contactless payment card or pass
  • phone, if needed for travel updates, tickets, contactless payments
  • hand sanitiser
  • essential medicines
  • tissues

Safer travel information sheet

Safer travel for passengers information sheet

This file may not be suitable for users of assistive technology.

Request an accessible format.
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See also

Coronavirus (COVID-19): safer transport guidance for operators

Published 12 May 2020
Last updated 14 September 2020 + show all updates
  1. Easy read version of the guidance added.

  2. Added information on areas with local restrictions.

  3. Change to rule on wearing a face covering in transport hubs.

  4. Latest advice on using transport and information on upcoming changes to face covering rules in shops and supermarkets

  5. Added information about travelling into, out of and within areas under local lockdown.

  6. Linking to the list of countries and territories on the travel corridors exemption list.

  7. Social distancing guidance updated.

  8. Updated to reflect the upcoming requirement for passengers to wear face coverings on public transport in England.

  9. Added details of how people with coronavirus symptoms can arrange to have a test to see if they have COVID-19.

  10. Addition of text 'You should be prepared to remove your face covering if asked to do so by police officers and police staff for the purposes of identification.'

  11. First published.