Ask the Home Office to check your immigration status is correct
If you believe your immigration status is wrong, and it has stopped you accessing work, benefits or services, you can ask the Home Office to check it.
Ask the Home Office to check your immigration status is correct if:
- you believe the Home Office shared the wrong immigration status with another government department or a bank
- the wrong immigration status has stopped you accessing work, benefits or services
- you do not have an eVisa (a digital record of your immigration status)
There is a different way to report an error with your eVisa – for example, if your personal details are wrong.
You can upload documents to the online form.
Before you start
You should have copies of any documents you have that show your immigration status and how it has affected you.
This could include:
- a copy of the letter you received telling you your access to work, benefits or services has stopped
- information about who stopped your access to work, benefits or services – for example, an employer, a bank or a government department
- reference numbers relating to your contact with another government department, if you have any
- copies of letters that support your immigration status – for example, an immigration decision letter, or a letter you sent to your employer prompting them to check your right to work in the UK
- a copy of the leaflet you received from your bank, telling you your account was closed or your application for an account was denied
- any other documents that may help your claim
You do not need to send any documents to make a request, but you will get an answer more quickly if you do.
Your documents must be in English or Welsh.
If you are asking on behalf of someone else
You must have a copy of a ‘letter of authority’ from the other person. This is a letter written by the other person, giving the Home Office permission to discuss their case with you.
The letter of authority must include:
- the name of the other person, written in block capitals
- their signature
- the date it was signed – this must be within the last 12 months
- confirmation that you are authorised to act on their behalf on immigration issues
If you cannot use the online form
You can write to the Home Office to ask them to check your immigration status. Include your contact details.
Put copies of your documents in the same envelope. Do not send original documents.
Complaints Allocation (IC)
Customer Correspondence Hub
4th Floor
2 Ruskin Square
Dingwall Road
Croydon
CR0 2WF
What happens afterwards
You should get a response within 7 working days. It may take longer if you do not include documents, or the Home Office needs more time to find your immigration status.
The Home Office will contact you using the details you provided.
How your data is used
The Home Office holds and processes personal information supplied or collected for a number of specified purposes including enforcing immigration laws. You can find more information on how your information is processed in the Home Office privacy information notice and the Home Office personal information charter.
Updates to this page
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The paper form has been replaced with an online form.
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Updated information on reporting an error with your eVisa.
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The postal address details have been updated.
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Updated the form and list of documents you can send. They now have information for people whose bank account was closed, or application for an account was denied, because of their immigration status.
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Added additional information about using an Apple smartphone or tablet.
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First published.