The British High Commission in Nairobi is responsible for developing and maintaining relations between the UK and Kenya.

Check our opening hours

Services for British nationals

Urgent assistance

If you’re in Kenya and you urgently need consular assistance (eg if you’ve been attacked, arrested or there has been a death), call +254 (0)20 287 3000/+254 (0)20 2844 000. If you’re in the UK and concerned about a British national in Kenya, contact us on 020 7008 1500.

Get or renew a passport

The British high commission can’t help with passport enquiries. Contact Her Majesty’s Passport Office if you need help.

If you can’t get a new or replacement passport in time to travel, you may be able to get an emergency travel document

Get an emergency travel document

You can apply for an emergency travel document (ETD) if you’re abroad and your passport has been lost or stolen, damaged or expired, and you can’t get a new or replacement passport in time to travel.

If you’re due to travel in the next 24 hours, contact us as soon as possible. Call us before making an appointment if you’ve never applied for a British passport before or if you’re applying for a child under the age of 16.

Book an appointment for an emergency travel document in British High Commission Nairobi

For information and advice on travelling to Kenya, see travel advice for Kenya.

Get a visa

The British high commission can’t help with visa enquiries.

If you’re not a British national, you may need a visa to travel to the UK. Check if you need a UK visa.

If you’re a British national travelling abroad and need to apply for a visa to visit a particular country or check if you need a visa, see the entry requirements on our foreign travel advice for the country you want to visit.

For more information on visas, see UK visas and immigration.

Marriage

We do not issue certificates of no impediment, affirmations or affidavits of marital status. For information on getting married in Kenya, see getting married abroad.

Register a birth or death

Find out how to register a birth or register a death that occurred in Kenya. You can’t register a birth or death at the high commission.

Bereavement support

If the death occurred in Kenya and you’re still in the country, contact us. If you’re in the UK and hear of the death of a relative from a third party, you should contact the Foreign and Commonwealth Office on 020 7008 1500.

Read our guidance on coping with death abroad .

Support if you’ve been arrested

We’ll do all we can to contact you within 24 hours of being told that you’ve been detained or arrested, and will give you a prisoner pack with information for British prisoners in Kenya. We cannot get you out of prison, prevent the local authorities from deporting you after your prison sentence, or interfere in criminal or civil court proceedings.

Notarial and documentary services

For legal reasons, we’re unable to carry out notarial acts in Commonwealth countries. This includes certifying documents as true copies of originals, administering oaths or taking affidavits. For these or other notarial acts, you should contact a local notary. A standard letter is available to confirm we do not offer these services in Kenya.

We offer a limited range of documentary services, including administering oaths for UK Visa and Immigration nationality applications, letter of no objection for those adopting from overseas, and making a search in the naturalisation, registration or renunciation records held by a consular officer. See the list of documentary services we provide.

Legalisation services

The British High Commission Nairobi does not provide legalisation services.

Ask the UK government to get a UK document legalised (certified as genuine).

Local service providers

Use our lists of local suppliers and services if you need help in Kenya. Please note that inclusion in these lists does not constitute official endorsement by the British high commission or the UK government.

How else we can help

In addition to the services listed above we can also:

  • provide information about transferring funds
  • provide appropriate help if you have suffered rape or serious assault, are a victim of other crime, or are in hospital
  • help people with mental illness
  • offer support and help in a range of other cases, such as child abductions, missing peopleand kidnapping
  • contact family or friends for you if you want
  • make special arrangements in cases of terrorism, civil disturbances or natural disasters or other crises abroad

For more information on the services we can provide, see Support for British nationals abroad: A guide.

For general information on living in or planning to live in Kenya, see living in Kenya

What the high commission cannot do for you

Although we try to help British nationals in a wide range of situations, we cannot:

  • help you enter a country, for example, if you don’t have a visa or your passport is not valid
  • give you legal advice, investigate crimes or carry out searches for missing people, although we can give you details of people who may be able to help you in these cases, such as English-speaking lawyers
  • get you better treatment in hospital or prison than is given to local people
  • pay any bills or give you money (in very exceptional circumstances we may lend you some money from public funds, which you’ll have to pay back)
  • make travel arrangements for you, or find you work or accommodation
  • make business arrangements on your behalf

Consular fees

We charge fees for some of our services. See the full list of consular fees in Kenya

Our people

Nic Hailey

Nic Hailey

British High Commissioner to Kenya

Contact us

British High Commission Nairobi

Upper Hill Road
P.O. Box 30465-00100, Nairobi

Nairobi
Kenya

Opening Hours : Monday to Thursday: 7am to 4pm and Friday 7am to 1pm

General Enquiries
Email: Nairobi.Enquiries@fco.gov.uk

Consular
Email: consular.enquiries@fco.gov.uk
Opening hours:
Local time: Monday to Thursday: 7:45am to 2pm
Closed on Friday (except for emergencies)

For Visa Enquiries
Contact: https://ukvi-international.faq-help.com/

For Passport enquiries
Email correspondence should be submitted via the online enquiry form at the following web address: www.gov.uk/passport-advice-line

Passport collection Opening hours: 2pm to 3pm Tuesday and Thursday

Access and opening times