British Ambassador to Kazakhstan
The role of the British Embassy in Kazakhstan is to promote a prosperous UK-Kazakhstan relationship and the positive development of Kazakhstan in support of UK priorities. We will do this through partnership and cooperation; working together for the benefit of both our countries.
We have wide-ranging discussions with Kazakhstan, who we regard as a strategic partner in the Central Asian region. This includes energy issues, good governance, democratisation and human rights, the investment climate, regional and international security and stability.
Visit our travel advice for Kazakhstan for information, news and updates, to ensure you stay safe, avoid problems, and make informed decisions when living or travelling abroad.
Passports and emergency travel documents
How to renew or replace your British passport if you are outside the UK and information on getting replacement travel documents if your passport is lost or stolen. Please note that our consulates cannot deal with individual enquiries about passport applications.
Details of how to get a passport extension can be found here. If you want to make an appointment, contact our Consular section using the details at the foot of this page.
Emergency travel documents
We may be able to provide an emergency travel document if you can’t get a new or replacement passport in time to travel. For all applications, please check what you must bring with you and then make an appointment at the consulate using the link below. You must bring your travel details for all applications. If your passport has been stolen you will need a police report before an ETD can be issued. You can make a police report at the nearest local Police office.
Please call your nearest consulate for advice before making an appointment if:
- you have never applied for a British passport before
- you are applying on behalf of a child
An emergency travel document does not guarantee entry to every country. Read what an emergency travel document does.
For information on whether you require a visa for the United Kingdom and how to apply, go to the UK Border Agency website
Births, deaths and marriages
Understanding your legal requirements in Kazakhstan and how you can register a birth or death, and information on legal documents for couples marrying or entering into civil partnerships abroad.
Visit the Legalisation Office website for information on how to get official confirmation that your UK public documentation is genuine, so it can be accepted by foreign authorities. The UK does not require any documents to be legalised for use within the UK.
Notarial and documentary services
Lists of lawyers and interpreters
A list of English speaking lawyers and a list of translators/interpreters who may be able to help you with official transactions in Kazakhstan. Please note that inclusion in these lists does not constitute official endorsement by the British Embassy or the UK government
Explanation of the prison system in Kazakhstan for British nationals.
Guides we produce
We also produce guides for British nationals who need information about services that are not provided by the Embassy, but that you may find useful in specific circumstances.
Living in Kazakhstan - a general set of information and links for British nationals who have a residence in Kazakhstan.
How else we can help
In addition to the services listed above we can also:
- issue emergency passports (emergency travel documents)
- provide information about transferring funds
- provide appropriate help if you have suffered rape or serious assault, are a victim of other crime, or are in hospital
- help people with mental illness
- provide details of local lawyers, interpreters, doctors and funeral directors
- do all we properly can to contact you within 24 hours of being told that you have been detained
- offer support and help in a range of other cases, such as child abductions, death of relatives overseas, missing people and kidnapping
- contact family or friends for you if you want
- make special arrangements in cases of terrorism, civil disturbances or natural disasters
What our consulate cannot do for you
Although we try to help British nationals in a wide range of situations, we cannot:
- get you out of prison, prevent the local authorities from deporting you after your prison sentence, or interfere in criminal or civil court proceedings
- help you enter a country, for example, if you do not have a visa or your passport is not valid, as we cannot interfere in another country’s immigration policy or procedures
- give you legal advice, investigate crimes or carry out searches for missing people, although we can give you details of people who may be able to help you in these cases, such as English-speaking lawyers
- get you better treatment in hospital or prison than is given to local people
- pay any bills or give you money (in very exceptional circumstances we may lend you some money from public funds, which you will have to pay back)
- make travel arrangements for you, or find you work or accommodation
- make business arrangements on your behalf
Compliments and complaints procedure
Deputy Head of Mission, British Embassy Astana
British Embassy Office, Almaty
Rahat Palace Hotel Business Centre
29/6 Satpaev Street, 7th floor
Telephone +7 (7172) 556200 - dialing through Astana switchboard
Fax +7 (7272) 507962
If you are a British national in distress, and having difficulty reaching us on the emergency telephone number, please call the FCO Switchboard in London on +44 (0)20 7008 1500 for assistance.Access and opening times
UKTI office in Atyrau
Office 2101, River Palace, Aiteke bi 55
Telephone +7 (7122) 271748
Fax +7 (7122) 271752