The role of the British Embassy in Kazakhstan is to promote a prosperous UK-Kazakhstan relationship and the positive development of Kazakhstan in support of UK priorities. We will do this through partnership and cooperation; working together for the benefit of both our countries.

We have wide-ranging discussions with Kazakhstan, who we regard as a strategic partner in the Central Asian region. This includes energy issues, good governance, democratisation and human rights, the investment climate, regional and international security and stability.

Our services

Travel advice

Visit our travel advice for Kazakhstan for information, news and updates, to ensure you stay safe, avoid problems, and make informed decisions when living or travelling abroad.

Passports and emergency travel documents

How to renew or replace your British passport if you are outside the UK and information on getting replacement travel documents if your passport is lost or stolen.

Visas

For information on whether you require a visa for the United Kingdom and how to apply, go to the UK Border Agency website.

Births, deaths and marriages

Understanding your legal requirements in Kazakhstan and how you can register a birth or death, and information on legal documents for couples marrying or entering into civil partnerships abroad.

Legalisation service

Visit the Legalisation Office website for information on how to get official confirmation that your UK public documentation is genuine, so it can be accepted by foreign authorities. The UK does not require any documents to be legalised for use within the UK.

Notarial and documentary services

Information about the notarial and documentary services available at the British Consulate in Kazakhstan. UK law says we have to charge for some services. See our list of consular fees.

List of lawyers and interpreters

A list of English speaking lawyers who may be able to help you with official transactions in Kazakhstan. Please note that inclusion in this list does not constitute official endorsement by the British Embassy or the UK government

Prisoner pack

Explanation of the prison system in Kazakhstan for British nationals.

Guides we produce

We also produce guides for British nationals who need information about services that are not provided by the Embassy, but that you may find useful in specific circumstances.

Living in Kazakhstan- a general set of information and links for British nationals who have a residence in Kazakhstan.

How else we can help

In addition to the services listed above we can also:

  • issue emergency passports (emergency travel documents)
  • provide information about transferring funds
  • provide appropriate help if you have suffered rape or serious assault, are a victim of other crime, or are in hospital
  • help people with mental illness
  • provide details of local lawyers, interpreters, doctors and funeral directors
  • do all we properly can to contact you within 24 hours of being told that you have been detained
  • offer support and help in a range of other cases, such as child abductions, death of relatives overseas, missing people and kidnapping
  • contact family or friends for you if you want
  • make special arrangements in cases of terrorism, civil disturbances or natural disasters

What our consulate cannot do for you

Although we try to help British nationals in a wide range of situations, we cannot:

  • get you out of prison, prevent the local authorities from deporting you after your prison sentence, or interfere in criminal or civil court proceedings
  • help you enter a country, for example, if you do not have a visa or your passport is not valid, as we cannot interfere in another country’s immigration policy or procedures
  • give you legal advice, investigate crimes or carry out searches for missing people, although we can give you details of people who may be able to help you in these cases, such as English-speaking lawyers
  • get you better treatment in hospital or prison than is given to local people
  • pay any bills or give you money (in very exceptional circumstances we may lend you some money from public funds, which you will have to pay back)
  • make travel arrangements for you, or find you work or accommodation
  • make business arrangements on your behalf

Compliments and complaints procedure

If you want to leave an official feedback about the service we provided, please email to: feedback.consular.services@fco.gov.uk Further information can be found at complaints procedure on GOV.uk

Our people

Dr  Carolyn  Browne

Dr Carolyn Browne

British Ambassador to Kazakhstan

  • Greg Quinn

    Deputy Head of Mission, British Embassy Astana

Contact us

British Embassy Astana

62, Kosmonavtov Street
Renco Building 6 Floor
Astana 010000

Kazakhstan

Access and opening times

British Embassy Office, Almaty

Rahat Palace Hotel Business Centre
29/6 Satpaev Street, 7th floor
Almaty 050000
Kazakhstan


Kazakhstan

If you are a British national in distress, and having difficulty reaching us on the emergency telephone number, please call the FCO Switchboard in London on +44 (0)20 7008 1500 for assistance.

Access and opening times

UKTI office in Atyrau

Office 2101, River Palace, Aiteke bi 55
Atyrau
060011
Kazakhstan

Access and opening times

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