Universal Credit: how it helps your employees and workers

Questions your employees and workers may have about Universal Credit.



If you’re an employer or recruiter, this information can help you answer any questions your employees and workers may have about Universal Credit such as:

  • how does receiving Universal Credit benefit your employers and workers?
  • is it worth them taking extra shifts or working more hours?
  • what happens if their earnings change every month?
  • if they get a bonus, how will that affect their Universal Credit?
  • how to contact DWP if something changes or if they’ve got a query about their Universal Credit?
  • is there any help with childcare?

Further information for employers about Universal Credit.

Published 11 December 2014
Last updated 25 February 2019 + show all updates
  1. Removed Universal Credit helpline telephone details.

  2. Updated to show that Universal Credit is now available everywhere in Great Britain.

  3. Universal Credit live service telephone helpline opening hours changed to 9am to 4pm.

  4. Updated guide with new 0800 freephone numbers for Universal Credit.

  5. Updated to reflect changes to Universal Credit from April 2016 (English only, Welsh to follow).

  6. Childcare information updated with the date that help with childcare fees increases to up to 85% under Universal Credit.

  7. First published.