Guidance

Unfair terms explained for businesses: individual guides

A series of at-a-glance guides that provide an introduction on the types of terms that may be unfair.

Documents

Deposits, advance payments and cancellation charges

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Cancelling a contract: when and how

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Excessive charges and disproportionate sanctions

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Responsibility if things go wrong (limiting or excluding liability)

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Changing the terms of a contract (variation clauses)

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Subscriptions and automatic rollover

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Other terms that can be unfair

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Details

The Consumer Rights Act 2015 requires that contract terms and notices used by businesses in transactions with consumers are fair. These individual at-a-glance guides provide information on some of the common terms which may be unfair.

You can use our online form to help see which of these guides is most relevant to your business.

For more detail on some of the areas covered here, see our main guidance on unfair contract terms.

Please note, these materials are not a substitute for the legislation itself or for seeking independent legal advice. They provide an introduction to the CMA’s views, but it is ultimately for the courts to apply and interpret the legislation.

These materials are also available in HTML for mobile users.

Published 23 March 2016