Research and analysis

Smart meters: progress on realising benefits for consumers

This report outlines the benefits to consumers of smart meters and the progress on maximising those benefits.


Mystery shopping of smart meter installations: research by GFK Mystery Shopping

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Smart meters provide a range of direct benefits to consumers. We have been monitoring those benefits since roll-out began. This report looks at:

  • the evidence collected to date by government, consumer groups and the regulator, Ofgem
  • government’s ongoing work with partners to ensure consumer benefits are maximised

This work is supported by the research undertaken by GFK Mystery Shopping (now Ipsos Mori) on behalf of BEIS.

See related reports:

Published 16 September 2019