Guidance

Pay As You Earn (PAYE): service availability and issues

Check the availability and any issues affecting the PAYE online service.

Documents

Details

Latest updates on the availability and any issues affecting the PAYE online service.

Published 1 January 2014
Last updated 17 July 2018 + show all updates
  1. An update on missing P9 coding notices has been added.
  2. The service issues section has been updated.
  3. Planned downtime for Sunday 22 April has been added.
  4. The planned downtime for 6 April 2018 has been updated to end at 2am.
  5. An Issue about submissions on 19 March 2018 and 20 March 2018 has been added to the page.
  6. Service availability section amended with 'Real Time Information submission' message.
  7. The PAYE service will be unavailable from 11:45pm on 5 April 2018 to 8am on 6 April 2018.
  8. An update on issuing P6 coding notices has been added.
  9. An update to the service issue has been added about the delayed issue of P6 coding notices.
  10. A service issue has been added about the delayed issue of P6 coding notices.
  11. Service issues section updated with P6 files message.
  12. Service availability section updated.
  13. A service issue has been added as some customers are experiencing delayed submission responses.
  14. There is a service availability issue causing delayed Real Time Information (RTI) submission responses.
  15. Planned downtime for 13 October 2017 to 15 October 2017 added to the page.
  16. Problems filing returns for the 2016 to 2017 tax year has been resolved
  17. The service issues section has been updated.
  18. Planned downtime for 12 July 2017 has been added to this page.
  19. The service issues section has been updated.
  20. The message about Real Time Information slow responses has been removed as the problem has been fixed.
  21. Service issue about PAYE Real Time Information slow submission responses has been added.
  22. PAYE Real Time Information submissions problem has now been resolved.
  23. Under Service issues - PAYE Real Time Information submissions paragraph added.
  24. Planned downtime has been added to this page.
  25. The Service issues section has been updated.
  26. Information on decommissioning the Electronic Data Interchange channel published.
  27. Information on PAYE accounts not showing the latest position has been updated.
  28. Information on submitting Real Time Information (RTI) data for employees with National Insurance numbers with prefix ‘KC’ has been updated.
  29. Agents unable to log in to their online account issue updated to show the problem has now been resolved.
  30. The 'Agents unable to log in to their online account' message has been updated.
  31. Service issue message has been added to the page.
  32. The message for 'Data Provisioning Service (DPS)' has been updated to advise users the issue is now resolved.
  33. Data Provisioning Service message added to Service Issues section.
  34. Service issues section has been updated.
  35. Service issues section has been updated.
  36. Service issues section has been updated.
  37. Service issues section has been updated.
  38. Planned downtime has been added to this page.
  39. Latest updates on creating a new Government Gateway account.
  40. First published.