Guidance

Basic PAYE Tools: service availability and issues

Check the availability and any issues affecting the Basic PAYE Tools (BPT) online service.

• From: HM Revenue & Customs
• Published: 1 January 2014
• Last updated: 29 September 2026
  Show all updates

  1. 29 September 2026

     A service issue about Basic PAYE Tools not opening after an Apple Mac operating system update has been added.

  2. 24 August 2026

     The service issues section has been updated with information about 'Apple Support changes'.

  3. 18 March 2026

     Information about security software warnings and errors has been added to the service issues section. The issue with the white screen has been resolved.

  4. 29 April 2025

     The service issues section has been updated with information about the 'Print' function in the Basic PAYE Tools version 25.1.

  5. 7 April 2025

     Version 25.1 of the Basic PAYE Tools was released on 4 April 2025. All users should download and install this version. A new service issue has been added about how to access the Welsh version of Basic PAYE Tools.

  6. 1 April 2025

     The service issue message about problems with the Basic PAYE Tools (BPT) has been updated.

  7. 28 March 2025

     The service issues section has been updated with information about problems downloading the latest Basic PAYE Tools version 25.0.

  8. 30 April 2024

     The 'problems launching version 24.0' service issue has been removed.

  9. 27 March 2024

     The problems launching version 24.0 section has been updated to provide details about installing version 24.1 which should resolve the issue.

  10. 26 March 2024

      The service issues section has been updated with information about problems launching the latest BPT version 24.0.

  11. 14 June 2019

      The service issues have been updated with information about problems downloading a BPT update.

  12. 7 June 2019

      The 'Understanding error messages in BPT' service issue has been removed.

  13. 8 November 2018

      Service issue for Thursday 8 November 2018 from 6pm to 11pm has been added.

  14. 19 March 2018

      The service issues section has been updated.

  15. 11 July 2017

      The service issues section has been updated

  16. 24 December 2015

      Service issues section has been updated

  17. 23 September 2015

      Planned downtime has been added to this page.

  18. 1 January 2014

      First published.

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Basic PAYE Tools — service availability and issues

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Latest updates on the availability and any issues affecting the BPT online service.