Pay As You Earn (PAYE): service availability and issues

Updated 14 April 2017

Service availability

Full service available.

Log in to PAYE online.

Withdrawal of Electronic Data Interchange

HM Revenue and Customs (HMRC) will be decommissioning the Electronic Data Interchange (EDI) channel and replacing it with an existing XML service, by April 2018.

Current EDI users will need to migrate away from the service before the deadline to the XML channel. This will strategically position all of HMRC’s PAYE operations across the UK on the same platform. HMRC is committed to providing secure and resilient services and this move ensures that any future enhancements and changes can be managed effectively.

Plans to make the move were originally announced at the API Strategy Launch Conference, on 7 September 2015, where Mark Dearnley, HMRC’s former Chief Digital and Information Officer, announced that the department would end its use of the EDI channel within three years.

This important, but minor change, will have no effect on individual employees.

HMRC is putting a new team in place to provide support for the user community, to help them transition, ahead of the deadline.

This also means there will not be any message implementation guidelines produced for the 2017 to 2018 P11D and P11D(B) as these messages will need to be submitted in XML over the Internet from April 2018.

To enable us to gain a better understanding of how we can effectively support you and your business in the transition to the XML/internet channel please complete the feedback form.

Planned downtime


Service issues

PAYE accounts not showing the latest position

HMRC are aware that some PAYE accounts are not showing the latest position. This is being investigated urgently and an update will be published here when the issue has been resolved. If you believe that your account is incorrect and you wish to check the current position, please contact the Employer Helpline.

National Insurance numbers with ‘KC’ prefix

In July we told you that a small number of our customers were not able to submit Real Time Information (RTI) data for employees with National Insurance numbers with prefix ‘KC’.

From 15 November 2016 customers will be able to submit RTI data for employees using this National Insurance number prefix.

Some software products, including HMRC’s Basic PAYE Tools, may not be updated before April 2017. If this applies to you then you should continue to follow this guidance when submitting your RTI:

  • the National Insurance number field should be left blank
  • you should make sure the employee address field is completed in those cases

if you/your employee has a ‘KC’ National Insurance number, they don’t need to request a new one.

You should continue to apply tax codes and notices you receive from us in the normal way.

Other issues

If you need help with anything not listed here, please contact the Online Services Helpdesk.

For issues that may affect customers using the Basic PAYE Tools, please see the Basic PAYE Tools Service issues.

For issues that may affect customers using the Online End of Year Expenses and Benefits Service, please see the Online End of Year Expenses and Benefits issues.

Other services

Check availability and issues for other services.