Policy paper

Mental health crisis care agreement

A joint statement about how public services should work together to respond to people who are in mental health crisis.

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government



The document sets out the principles and good practice that should be followed by health staff, police officers and approved mental health professionals when working together to help people in a mental health crisis.

It follows the refreshed Mandate for NHS England, which includes a new requirement for the NHS that “every community has plans to ensure no one in mental health crisis will be turned away from health services”.

The Concordat has been made and agreed by:

  • Association of Ambulance Chief Executives
  • Association of Chief Police Officers
  • Association of Directors of Adult Social Services
  • Association of Directors of Children’s Services
  • Association of Police and Crime Commissioners
  • British Transport Police
  • Care Quality Commission
  • College of Emergency Medicine
  • College of Policing
  • The College of Social Work
  • Department of Health
  • Health Education England
  • Home Office
  • Local Government Association
  • Mind
  • NHS Confederation
  • NHS England
  • Public Health England
  • Royal College of General Practitioners
  • Royal College of Nursing
  • Royal College of Paediatrics and Child Health
  • Royal College of Psychiatrists

Third sector and charity supporters of the Concordat are:

  • Centre for Mental Health
  • Mental Health Foundation
  • Mental Health Providers Forum
  • National MIND
  • National Survivor User Network
  • Rethink Mental Illness
  • Stonewall
  • Turning Point
  • Young Minds
Published 18 February 2014