Guidance

Redress of individual grievances: service complaints (JSP 831)

A guide for Ministry of Defence (MOD) service and civilian personnel on the application of policy for service complaints.

Documents

Annex F: Service complaint form

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Annex F: Service complaint form

Annex G : Service complaint application to appeal form

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Details

The aim of this Joint Service Publication (JSP) is to provide guidance on the procedures to follow in order that statutory complaints (service complaints) raised by service personnel and former service personnel are handled and resolved in accordance with legislation, using a process that is efficient, fair and transparent.

Updates to this page

Published 2 February 2012
Last updated 8 April 2024 + show all updates
  1. Updated JSP 831 and supporting documents.

  2. Updated Redress of individual grievances (service complaints): guidance and directive, and updated Service complaint form.

  3. Updated: documents on webpage.

  4. Updated: JSP part 1 and 2.

  5. Updated JSP 831 part 1, 2 and Annex F.

  6. Updated the JSP parts 1 and 2 and added Annex F Service complaints form.

  7. Added part 1 directive and part 2 guidance.

  8. Added related information link to Police cautions: action taken by MOD against service personnel (December 2008 to September 2011).

  9. Added updated JSP 831 and annex F.

  10. First published.

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