Redress of individual grievances: service complaints (JSP 831)
A guide for Ministry of Defence (MOD) service and civilian personnel on the application of policy for service complaints.
Ref: JSP 831 Part 1 PDF, 551KB
Ref: JSP 831 Part 2 PDF, 927KB
Ref: JSP 831 Annex F MS Word Document, 54.1KB
The aim of this Joint Service Publication (JSP) is to provide guidance on the procedures to follow in order that statutory complaints (service complaints) raised by service personnel and former service personnel are handled and resolved in accordance with legislation, using a process that is efficient, fair and transparent.
Published: 2 February 2012
Updated: 21 January 2016
- Updated the JSP parts 1 and 2 and added Annex F Service complaints form.
- Added part 1 directive and part 2 guidance.
- Added related information link to Police cautions: action taken by MOD against service personnel (December 2008 to September 2011).
- Added updated JSP 831 and annex F.
- First published.