Guidance

JSP 763: The MOD Behaviours and Informal Complaints Resolution Policy

A guide for all Ministry of Defence (MOD) service and civilian personnel on behaviours and the informal complaints resolution process.

Documents

JSP 763: Behaviours and informal complaint resolution - Part 1 (Directive)

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JSP 763: Behaviours and informal complaint resolution - Part 2 (Guidance)

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Details

JSP 763 is the authoritative policy and guidance on behaviours and the informal complaints resolution process for all MOD Service personnel and civilian employees. It outlines the core behaviours expected within our organisation which contribute to an inclusive working environment where everyone can excel.

Published 15 December 2010
Last updated 1 July 2021 + show all updates
  1. Updated: JSP 763: Behaviours and informal complaint resolution - Part 1 (Directive) and Part 2 (Guidance) and updated page details.

  2. Added updated document.

  3. Updated JSP document added efffective from 1 July 2013.

  4. First published.