Guidance

Behaviours and informal complaints resolution (JSP 763)

A guide for all Ministry of Defence (MOD) service and civilian personnel on behaviours and the informal complaints resolution process.

• From: Ministry of Defence
• Published: 15 December 2010
• Last updated: 1 April 2026
  Show all updates

  1. 1 April 2026

     This guide has been updated to reflect the Office of the Armed Forces Commissioner coming into effect on 1 April 2026.

  2. 31 January 2025

     Updated JSP 763: Behaviours and informal complaints resolution - Part 1 (Policy) and Part 2 (Procedure).

  3. 19 November 2024

     Updated JSP 763: Behaviours and informal complaints resolution - Part 1 (Policy) and Part 2 (Procedure).

  4. 28 November 2022

     Hyperlinks updated in JSP 763.

  5. 1 July 2021

     Updated: JSP 763: Behaviours and informal complaint resolution - Part 1 (Directive) and Part 2 (Guidance) and updated page details.

  6. 24 July 2013

     Added updated document.

  7. 1 July 2013

     Updated JSP document added efffective from 1 July 2013.

  8. 15 December 2010

     First published.

Documents

JSP 763: Behaviours and informal complaints resolution - Part 1 (Policy)

Ref: JSP 763

PDF, 572 KB, 41 pages

JSP 763: Behaviours and informal complaints resolution - Part 2 (Procedure)

PDF, 818 KB, 44 pages

Equality Analysis

PDF, 341 KB, 6 pages

Details

JSP 763 is the authoritative policy and guidance on behaviours and the informal complaints resolution process for all MOD Service personnel and civilian employees. It outlines the core behaviours expected within our organisation which contribute to an inclusive working environment where everyone can excel.