Guidance

Fair terms for your customers: an introduction for businesses

Explains some important things businesses need to know about unfair contract terms and what to look out for.

Documents

Fair terms for your customers: an introduction for businesses

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Common myths about contract terms

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Top tips when writing your contract terms

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Details

The Consumer Rights Act 2015 requires that contract terms and notices used by businesses in transactions with consumers are fair. These at-a-glance guides provide an overview of some of the main things you need to know to help you recognise what to avoid when writing your terms.

You can find out more detail on some of the common terms which may be unfair by reading our individual ‘at-a-glance’ guides on unfair terms.

Please note, these materials are not a substitute for the legislation itself or for seeking independent legal advice. They provide an introduction to the CMA’s views, but it is ultimately for the courts to apply and interpret the legislation.

These materials are also available in HTML for mobile users.

Published 23 March 2016