List of organisations
Updated 1 September 2025
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This publication is available at https://www.gov.uk/government/publications/evisa-community-support-for-vulnerable-people/list-of-organisations
England
Migrant Help
Migrant Help has supported thousands of individuals through a national network of services and is able to offer face-to-face and remote support to those transitioning to the new digital immigration system.
Telephone: 07483 170 100
Email: evisa@migranthelpuk.org
Location: National
Action Foundation
Providing eVisa support to refugees and asylum seekers facing vulnerabilities and barriers.
Telephone: 0191 2313113
Email: interaction@actionfoundation.org.uk
Location: Tyne and Wear
Citizens Advice in West Sussex (North, South, East)
We offer practical support to help vulnerable people with their eVisa application as biometric resident permits (BRP) end.
Telephone: 01403 627 884
Email: evisa@westsussexcab.org.uk
Location: West Sussex
Citizens Advice Rotherham
Citizens Advice Rotherham provides dedicated eVisa support to help clients manage their digital immigration status. This includes:
- assisting with the successful creation of a UKVI account
- linking their digital immigration status
- offering ongoing support with their eVisa
For clients who already have an eVisa, we provide guidance on:
- generating share codes
- using the “view and prove” service
- updating personal details, photographs, and documents within their UKVI account
Telephone: 01709 515680
Location: South Yorkshire
Community Education Employment and Advice LTD (CEEA)
CAAE guides individuals through the entire eVisa process from start to finish and teaches them the skills needed to confidently manage their eVisa and digital accounts independently.
This includes helping them successfully create their UKVI account, linking their digital immigration status, and offering ongoing assistance with their eVisa. We also support those who have got their eVisa, guiding them through tasks such as generating share codes, accessing the “view and prove” service, and updating personal details, images, and documents within their UKVI account.
We also offer drop-in sessions where people can seek help without an appointment. We also provide access to digital tools such as computers or devices and offer guidance in using them.
Telephone: 0115 970 4879
Email: info@ceeanottingham.com
Location: Derbyshire, Nottinghamshire
Great Yarmouth Refugee & Outreach Support Limited (GYROS)
We provide multilingual support to people switching to an eVisa through both face-to-face appointments and remote support.
WhatsApp/ SMS: +44 745 830 191
Email: admin@gyros.org.uk
Location: East Anglia: Norfolk, Suffolk, Cambridgeshire, Essex and Lincolnshire.
Lewisham Refugee Migrant Network
We run drop-in support for eVisas on Wednesday and Thursday. Please ring before attending to confirm times and availability.
Telephone: 020 8694 0323
Email: info@lrmn.org.uk
Location: Outer London – South
MakeMore Community CIC
We provide access to technology and digital literacy resources for individuals who might not otherwise have access. We’re here to help support eVisa applications for people from BAME (Black, Asian, and Minority Ethnic) communities and other vulnerable individuals.
Telephone: 01922 308 136
Email: evisa@make-more.org
Location: West Midlands
Refugee Action Kingston
We provide support to people who need help to access their eVisa in the Kingston area and neighbouring boroughs.
Telephone: 020 8547 0115
Email: admin@refugeeactionkingston.org.uk
Location: Outer London – South, Surrey
Refugee and Migrant Forum of Essex and London (RAMFEL)
RAMFEL is a legal action charity that provides expert legal advice and support to migrants and refugees navigating the UK’s immigration system.
We can assist people who struggle to apply for eVisas on their own.
Telephone: 02070 525 212
Email: info@ramfel.org.uk
Location: Essex, Inner London – West, East, Outer London – East, North East, South, West, North West
RETAS LEEDS
Our approach to delivering the transition to eVisa project focuses on ensuring that support is directed to vulnerable or at-risk individuals within the community, such as those in unemployment, those with limited language or digital proficiency, those at risk of modern-day slavery and those with both physical and mental disabilities.
Telephone: 0113 380 5630
Email: Info@retasleeds.co.uk
Location: West Yorkshire
Shropshire Supports Refugees
Shropshire Supports Refugees (SSR) is dedicated to supporting displaced individuals in Shropshire county, offering free advice sessions and holistic support in transition from physical immigration documents to an eVisa.
Telephone: 01743 216 758
Email: info@shropshiresuppoprtsrefugees.co.uk
Location: Shropshire
St Augustine’s Centre
Our refugee centre supports refugees/people who previously claimed asylum, living in Calderdale to create an eVisa.
Telephone: 07732 002 573
Email: omar@staugustinescentrehalifax.org.uk
Location: Calderdale
St Pauls Advice Centre
St Pauls Advice Centre aims to combat poverty and inequality amongst residents of St Pauls and the surrounding communities of inner-city Bristol. We provide free, confidential, advice and support focusing on those in greatest need.
Telephone: 0117 955 2981
Email: info@stpaulsadvice.org.uk
Location: Bristol
Students and Refugees Together (START)
Our ‘transition to eVisa’ service offers support to refugees living in Plymouth, who have identified additional vulnerabilities and need support to access their eVisa. Each Wednesday morning, we have an in-person appointment session where refugees with additional vulnerabilities can get support. We will work alongside the individual and support them through the processes that results in them being able to access their eVisa for themselves.
Individuals are advised to bring their BRP and their smart phone to the session, and have access to their email address.
Telephone: 07841 985252
Email: info@startsw.co.uk
Location: Devon
The Parochial Church Council of the Ecclesiastical Parish of Holy Trinity
Holy Trinity Hounslow Community Hub is offering an eVisa service. This is aimed at those needing help with English language or overcoming technical barriers when creating a UKVI account and transferring a physical visa (for example, a BRP) to an online eVisa.
Telephone: 07767 540 031
Email: evisa@hthounslow.org.uk
Location: Outer London – West London
The Refugee and Migrant Centre Ltd
The Refugee and Migrant Centre is supporting vulnerable individuals living in Birmingham, Wolverhampton, Walsall and Dudley with their eVisa enquiries.
Please note that we do not offer advice over the phone or via email.
Telephone: 0800 0663 444
Email: info@rmcentre.org.uk
Location: West Midlands
Ultimate Counselling C.I.C
We offer direct support to vulnerable and at-risk individuals living in Essex, inner London – East, and outer London – East and North, with the transition from a physical immigration document to an eVisa.
Telephone: 0208 594 1514
Email:
Location: Essex, Inner London – East, Outer London – East, North East
Wai Yin Society
We provide support to our service users to help them overcome barriers – such as language or computing skills – that may hinder access to mainstream services.
We offer support to vulnerable and at-risk individuals who need extra help creating their UKVI accounts and accessing their eVisas.
Telephone: 0161 833 0377
Email: info@waiyin.org.uk
Location: Cheshire, Greater Manchester, Lancashire, Merseyside
Wesley Hall Community Centre
Wesley Hall CC is committed to providing comprehensive, targeted support to the most vulnerable and at-risk individuals in our community as they transition to the eVisa system.
Telephone: 07545 349 647
Email: ar@wesleyhallcc.co.uk
Location: Leicestershire, Rutland, Northamptonshire
Wirral Change Ltd
Wirral Change’s charitable objectives are centred on empowering locally disadvantaged groups, ensuring equal access to opportunities, and supporting the integration of newly arrived communities. The organisation strives to be a voice for vulnerable individuals, groups, and communities, providing much-needed support and working towards shaping future service delivery to meet their cultural and diverse needs.
Wirral Change delivers a range of vital services, including supporting people to create and access their digital eVisa account and helping them understand how to use it. They also offer support for non-English speakers.
Telephone: 0151 649 8177
Email: info@wirralchange.org.uk
Location: Merseyside
Scotland
Citizens Advice Scotland
If you need support with your eVisa, you can get help from your local Citizens Advice Bureau in Scotland. You can find your local bureau by using the postcode tool or by phoning Scotland’s Citizens Advice Helpline.
Telephone: 0800 028 1456
Email: migration@cas.org.uk
Location: Scotland - National
Positive Action in Housing Ltd
Our multilingual, accessible project in Glasgow can support you to make the transition from BRP to eVisa – email us or call to talk about how we can help you and make an appointment.
Telephone: 0141 3532220
Email: migrantrights@positiveactionh.org
Location: Glasgow and surrounding areas
Northern Ireland
Advice NI
Advice NI offers support to those transitioning from physical immigration documents to a digital eVisa.
Telephone: 0800 915 4604
Email: evisa@adviceni.net
Location: Regional
Wales
Welsh Refugee Council
The Welsh Refugee Council (WRC) delivers essential support services, specialist advice, resettlement activities, and advocacy for refugees and sanctuary seekers (R&SS) living in Wales, including the transition to eVisa service. Support can be accessed by phone, online, or in person at our offices in Cardiff, Newport, or Swansea.
Telephone: 0808 196 7273
Email: evisa@services.wrc.wales
Location: National