eVisas: access and use your online immigration status
Report an error with your eVisa
You should report an error if:
- your eVisa details are wrong - for example it’s showing the wrong date of birth or immigration status
- you can view your eVisa but you cannot use it to get a share code
- you cannot view your eVisa because of a technical error when you’re signed into your UK Visas and Immigration (UKVI) account
- the Home Office set up your UKVI account and you’ve never been able to sign in to it
You’ll need to give:
- an email or UK postal address that UKVI can use to contact you
- your name, date of birth and nationality
If you’re reporting that your name, date or birth or nationality are wrong, you’ll need to give them as they appear in your eVisa.
You’ll also be asked to give one of the following:
- passport number
- expired biometric residence permit (BRP) number
- global web form (GWF) number from your visa application
- unique application number (UAN) from your visa application
- UKVI customer number
When you should not report an error
There’s a different way to:
- update your UKVI account details - for example to change your name, address, email address, passport details or photo
- recover your UKVI account if you’ve lost access to the email address or phone you use to receive security codes
Ask someone else to report an error
You can ask someone else to use this service to report the error for you, for example:
- a legal representative
- an employer
- a friend or colleague
- a member of staff at a university or charity