eVisas: access and use your online immigration status

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Update your details in your UKVI account

You should keep your personal details and passport or travel document information up to date so that:

You update your details in your UKVI account.

If your UKVI account is not up to date you might experience delays when you travel or when waiting for a visa decision.

What you need to update

You should update your UKVI account if you change your:

  • passport or travel document
  • name
  • mobile phone number
  • email address
  • home address
  • postal address

You cannot change your name or your passport or travel document if you’re waiting for a visa application decision.

You can also:

  • correct your date of birth
  • add or change a nationality, for example if you have dual nationality
  • add another passport or travel document
  • change your photo, for example if your appearance has changed and you cannot be recognised from your current photo

Update your details

You’ll need the details you use to sign in to your UKVI account. This could be your:

  • passport
  • national identity card
  • biometric residence card (BRC) - this can be valid or expired
  • expired biometric residence permit (BRP)
  • UKVI customer number

You’ll also need access to the mobile phone number or email address you use to sign in to your UKVI account.

If you’re updating your name, date of birth or nationality then you’ll need an identity document that proves that it has changed.

You can only use this service to update your UKVI account details. You cannot update any immigration details, for example a visa or a citizenship application.

Update your UKVI account

When you cannot use this service

There’s a different way to update your details if you do not have an identity document that shows your new name, date of birth or nationality.

You should report an error with your eVisa if:

  • the details on your eVisa are wrong - for example it’s showing the wrong name or immigration status
  • the Home Office set up your UKVI account and you’ve never been able to access it

Update details for someone else

If you manage a UKVI account for someone else, you should update the account with their email address and phone number when either:

  • they become able to manage their own account
  • they reach 18 years old

You cannot use this service if you have access to a UKVI account because you helped someone apply for a visa. They need to update their own details.

Get help

You can get help to recover your UKVI account if you’re having problems signing in.

You can contact UKVI online if you have other questions about your UKVI account or eVisa.

You can also watch eVisa support videos.

View a printable version of the whole guide

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