Guidance

Digital Economy Bill Part 1: Access to Digital Services

Part 1 of the Digital Economy Bill concerns access to digital services, including a broadband Universal Service Obligation

Documents

Universal Service Obligation Factsheet

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Supporting Consumers Factsheet

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Ofcom Review of Digital Communications

USO Statement of Intent

Details

Part 1 of the bill will:

  • create a new broadband Universal Service Obligation (USO) which will set out how government and industry will deliver broadband connectivity. This will ensure everyone has the legal right to request connection to 10Mbps broadband
  • enable Ofcom to set requirements on providers to make available more information on the matters that count to consumers, including complaints, statistics and accurate broadband speeds. Opening up this information will enable the development of more innovative apps and consumer tools
  • require providers to follow procedures set by Ofcom when customers wish to switch provider, or compensation is due
Published 5 July 2016