Guidance

Customer service commitments: UK Visas and Immigration

Our customer charter sets out the service UK Visas and Immigration (UKVI) aims to provide its customers and what it expects from them.

Documents

UK Visas and Immigration: customer commitments

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Information about UKVI’s customer service standards and what happens if we are unable to make a decision about an application within the published processing times is available on UKVI’s ‘About our services’ page.

Make a visa application or find out how long UKVI is taking to process applications.

Published 3 June 2014
Last updated 24 September 2018 + show all updates
  1. Updated guidance.
  2. First published.