Guidance
Customer service commitments: UK Visas and Immigration
Our customer charter sets out the service UK Visas and Immigration (UKVI) aims to provide its customers and what it expects from them.
Documents
Details
Information about UKVI’s customer service standards and what happens if we are unable to make a decision about an application within the published processing times is available on UKVI’s ‘About our services’ page.
Make a visa application or find out how long UKVI is taking to process applications.
Published 3 June 2014