Customer service commitments: UK Visas and Immigration

Our customer charter sets out the service UK Visas and Immigration (UKVI) aims to provide its customers and what it expects from them.


UK Visas and Immigration: customer commitments

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Information about UKVI’s customer service standards and what happens if we are unable to make a decision about an application within the published processing times is available on UKVI’s ‘About our services’ page.

Make a visa application or find out how long UKVI is taking to process applications.

Published 3 June 2014
Last updated 24 September 2018 + show all updates
  1. Updated guidance.
  2. First published.