Guidance

Customer service commitments: UK Visas and Immigration

• From: UK Visas and Immigration
• Part of: Immigration and borders
• Published: 3 June 2014

Our customer charter sets out the service UK Visas and Immigration (UKVI) aims to provide its customers and what it expects from them.

Documents

UK Visas and Immigration: customer commitments

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UK Visas and Immigration: customer commitments

PDF, 279KB, 1 page

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Details

Information about UKVI’s customer service standards and what happens if we are unable to make a decision about an application within the published processing times is available on UKVI’s ‘About our services’ page.

Make a visa application or find out how long UKVI is taking to process applications.

Document information

Published: 3 June 2014

From: UK Visas and Immigration

Part of: Immigration and borders