CMA open letter to the weddings sector
In light of the pandemic's impact on wedding services, and following complaints made to our COVID-19 Taskforce, we've published an open letter to businesses in the weddings sector.
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This guidance was published in response to the coronavirus pandemic restrictions and has not been updated to reflect legislative developments, including the unfair commercial practices provisions of the Digital Markets, Competition and Consumers Act 2024 (DMCC Act) which came into force on 6 April 2025.
For further guidance on the DMCC Act, read Consumer protection: enforcement guidance and Unfair commercial practices.
The CMA is also updating its guidance on unfair contract terms.
The purpose of this letter is to help businesses in the weddings sector understand how the Competition and Markets Authority (CMA) considers that consumer protection law applies to the wedding contracts they have with consumers during the coronavirus (COVID-19) pandemic.
The crisis has highlighted the importance of businesses ensuring their contracts meet the requirements of the law and that they recognise consumers’ rights in the current situation.
Further information can be found in our detailed statement on the CMA’s position on how the law operates in relation to contracts for wedding services affected by the pandemic.