Claims Management Regulator: enforcement policy

Find out about the role of the regulator, what actions it can take to enforce regulations and how it works with claims management companies.

This publication was withdrawn on

This page has been withdrawn because it’s out of date. Responsibility for the regulation of Claims Management Companies has been taken over by the Financial Conduct Authority.



This document outlines how the Claims Management Regulator approaches enforcement and the steps it can take to ensure claims management companies operate according to agreed standards.

The enforcement policy covers:

  • the range of available actions
  • letters of warning
  • directions
  • cancelling, suspending or changing authorisation
  • financial penalties
  • injunctions
  • prosecution

View details of recent enforcement actions.

Published 29 January 2012