Claims Management Regulator

We work to protect and promote the interests of consumers and the public, and to ensure that the firms we regulate understand and comply with the conditions of their authorisation.

Contents

We’re a unit of the Ministry of Justice and we regulate the companies that offer a service for people hoping to claim compensation for:

• personal injury
• mis-sold financial products and services
• employment and redundancy
• criminal injury
• industrial injury
• housing disrepair

Role

Within England and Wales, we’re responsible for:

• licensing firms and individuals to provide claims management services
• taking action when a regulated firm breaks the Conduct of Authorised Persons Rules
• carrying out regulatory and criminal investigations
• providing guidance and advice to consumers, organisations and regulated firms
• leading policy reform for the claims management regulatory system
• increasing consumers’ awareness of the charges firms can make
• dealing with unauthorised companies offering claims management services

Authorised business register

• search our list of authorised claims management companies (CMCs) to check a claims company’s registration

Guidance for consumers

As a client or prospective client of a claims company you can:

• read our guidance on how to claim compensation for personal injury or financial loss
• find out how to complain about a claims company.

Regulatory guidance for claims management companies

• view our rules, regulations and guidance for authorised CMCs
• read our bulletins for CMCs

Apply for or renew your authorisation

• apply for or renew your authorisation to offer claims management services

• check if your company needs authorisation

News and alerts

• View our list of live investigations and enforcement actions taken against CMCs in breach of the rules.  

• Read our latest report summarising the action taken against CMCs in breach of the rules.

• Read our latest press releases.

Reports and consultations

We publish:

• annual reports
• consultations (open)
• consultations (closed)

Contact

General Enquiries

Email: contactus@claimsregulation.gov.uk

Telephone: 0333 200 0110

CMCs

Email: business@claimsregulation.gov.uk

Telephone: 0333 200 1320

Authorisation applications

Email: authorisations@claimsregulation.gov.uk

Telephone: 0333 200 1321

Claims Management Regulation Unit
57-60 High Street
Burton- upon-Trent
Staffordshire
DE14 1JS

Complaints procedure

We can deal with complaints about the service we have provided - for example, if you feel we have not treated you fairly or we took too long to deal with your case. Use the CMR complaints form (MS Word Document, 78KB)