GOV.UK
Claims Management Regulator
We work to protect and promote the interests of consumers and the public, and to ensure that the firms we regulate understand and comply with the conditions of their authorisation.
About us
We’re a unit of the Ministry of Justice and we regulate the companies that offer a service for people hoping to claim compensation for:
- Personal injury
- Mis-sold financial products and services
- Employment and redundancy
- Criminal injury
- Industrial injury
- Housing disrepair
Responsibilities
Within England and Wales, we’re responsible for:
- Licensing firms and individuals to provide claims management services
- Taking action when a regulated firm breaks the Conduct of Authorised Persons Rules
- Carrying out regulatory and criminal investigations
- Providing guidance and advice to consumers, organisations and regulated firms
- Leading policy reform for the claims management regulatory system
- Increasing consumers’ awareness of the charges firms can make
- Dealing with unauthorised companies offering claims management services
Authorised business register
Search our list of authorised claims management companies (CMCs) to check a claims company’s registration
News and updates
- Read our quarterly enforcement update summarising the action taken against CMCs in breach of the rules
- View our live investigations and enforcement list against CMCs in breach of the rules
- Read our latest press releases.
Guidance for claims management companies
- Apply for or renew your authorisation to offer claims management services
- Check if your company needs authorisation
- View the rules, regulations and guidance for authorised claims management companies CMCs
- Read our bulletins for guidance and advice on important issues facing CMCs
Guidance for consumers
As a client or prospective client of a claims company you can:
- Read our guidance on how to claim compensation for personal injury or financial loss
- Find out how to complain about a claims company.
Reports and consultations
View our publications:
- Annual reports
- Consultations (open)
- Consultations (closed)
- Claims Management Regulator: 10th anniversary report – 2017
- Independent review of claims management regulation – 2016
- Business impact target assurance statement
Contact
General Enquiries
Email: contactus@claimsregulation.gov.uk
Telephone: 0333 200 0110
Authorisation applications
Email: authorisations@claimsregulation.gov.uk
Telephone: 0333 200 1321
Claims Management Regulation Unit
Compliance Office
57-60 High Street
Burton- upon-Trent
Staffordshire
DE14 1JS
Complaints procedure
We can deal with complaints about the service we have provided - for example, if you feel we have not treated you fairly or we took too long to deal with your case. Use the CMR complaints form (MS Word Document, 77.7KB)