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Guidance

Changes to the commercial partner visa application services

Details of which visa application centres will change commercial partner and how it affects your visa application.

Updates to this page

From:
UK Visas and Immigration
Published:
7 August 2024
Last updated:
20 November 2024
Show all updates

  1. 'What will be affected': added that in a small number of locations, appointments may be unavailable for a short time. If this happens, wait until VFS Global starts operating visa application centres in your location, then sign in to continue your visa application.

  2. Added the visa application centres that will change commercial partner on 14 January.

  3. Added Germany and Ireland to the locations where the commercial partner will change on 4 December.

  4. Added the visa application centres that will change commercial partner on 5 December.

  5. Added the visa application centres that will change commercial partner on 19 November. The list of visa application centres that have already changed commercial partner is now in a separate document.

  6. Applications inside the UK: added information about getting in touch about the service you received before 15 October.

  7. Applications inside the UK: appointment availability may be limited for a short period of time.

  8. 1) Added the visa application centres that will change commercial partner on 5 November. 2) Added Ghana and removed Sudan from the list of visa application centres that will change commercial partner on 22 October. 3) Added information about getting in touch about the service you received from TLScontact.

  9. Added the visa application centres that will change commercial partner on 22 October 2024. Also added information about paying the mandatory user pay (MUP) fee if you change your appointment.

  10. Applications inside the UK: the commercial partner will change from Sopra Steria to TLScontact on 15 October.

  11. 1) At the Belgium visa application centre, people with a TLScontact appointment have until 11:59pm on 2 September to upload supporting documents. Otherwise they will have to pay for the assisted scanning service. 2) Added information about how to check an email from TLScontact or VFS Global is genuine.

  12. First published.

This publication was withdrawn on

The changes are now complete. Visa applications are no longer affected.

For up to date information, go to:

Documents

Changes to the commercial partner visa application services

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List of locations that have changed commercial partner

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Details

Visa application centres are operated by commercial partners (also known as ‘suppliers’) on behalf of UK Visas and Immigration. These will change in some locations.

Use this guidance to find out what you need to do.

These changes will not affect the decision on your application or how long it takes to get a decision.

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