Support for new employers: enquiries
Call or write to HMRC for advice if you’re a new employer or contractor.
Phone
Call HMRC if you’re an employer and need advice about:
- stakeholder pensions
- student loan repayments
- the Construction Industry Scheme
- PAYE in real time, including:
- Statutory Sick Pay
- Maternity and Paternity Pay
You will need your employer reference number, if you have one.
You can also find out information in your business tax account.
Contact Income Tax: general enquiries if you’re an employee and need help with your own tax.
Before you call
This helpline may ask you some security questions. Make sure your business details and address are up to date in your business tax account or you could fail telephone security. If you do not have a business tax account, you can create one before you check your details.
Telephone: 0300 200 3211
Textphone: 0300 200 3212
Fax: 03000 523 030
Opening times: Monday to Friday, 8am to 6pm. Closed bank holidays.
Post
Write to HMRC for advice if you’re a new employer or contractor.
You do not need to include a street name, city name or PO box when writing to this address.
Couriers should use a different address.
National Insurance Contributions and Employers Office
HM Revenue and Customs
BX9 1BX
United Kingdom
Related content
Guidance
HMRC contacts
Updates to this page
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The information about industrial action between 23 December 2024 and 6 June 2025 has been removed as the action has now ended.
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First published.