Imports and exports: general enquiries


Send a question about imports, exports and customs reliefs

Digital assistant

Use HMRC’s digital assistant to find information on:

  • imports
  • exports
  • Economic Operators Registration and Identification (EORI)
  • parcels and packages


Speak to an adviser online about general import and export queries.


Call HMRC for help with questions about:

  • importing
  • exporting
  • customs reliefs

Find out how to claim a repayment of customs charges if you think you have been charged too much.

0300 322 9434

0300 200 3719

Opening times:

Monday to Friday: 8am to 10pm
Saturday and Sunday: 8am to 4pm

You can also find out information in:

Find out about call charges


Write to HMRC for help with questions about importing, exporting and customs reliefs.

HM Revenue and Customs - CITEX Written Enquiry Team
Local Compliance S0000
NE98 1ZZ
United Kingdom

Include your VAT registration number and the name and postal address of your business.