Ask HMRC online
Ask HMRC’s digital assistant to find information about:
- getting an EORI number
- importing your personal belongings
- looking up commodity codes, duty and VAT rates
- trading with Northern Ireland
If the digital assistant cannot help you, you can ask to transfer to a webchat with an HMRC adviser, if they’re available.
Call HMRC for help with questions about:
- customs reliefs
If you think you have been charged too much, find out how to claim a repayment of customs charges in the ‘If you’re charged too much or return your goods’ section of the Tax and customs for goods sent from abroad guide.
24 hours a day, 7 days a week
You can also find out information in your business tax account.
Find out about call charges
Write to HMRC for help with questions about importing, exporting and customs reliefs.
Include your VAT registration number and the name and postal address of your business.