Imports and exports: general enquiries
Send a question about imports, exports and customs reliefs
Ask HMRC online
Ask HMRC’s digital assistant to find information about:
- getting an EORI number
- importing your personal belongings
- looking up commodity codes, duty and VAT rates
- trading with Northern Ireland
If the digital assistant cannot help you, you can ask to transfer to a webchat with an HMRC adviser, if they’re available.
Call HMRC for help with questions about:
- customs reliefs
Find out how to claim a repayment of customs charges if you think you have been charged too much.
0300 322 9434
0300 200 3719
24 hours a day, 7 days a week
You can also find out information in:
- the official HMRC app
- your personal tax account or business tax account using HMRC online services
Write to HMRC for help with questions about importing, exporting and customs reliefs.
HM Revenue and Customs - CITEX Written Enquiry Team
Local Compliance S0000
Include your VAT registration number and the name and postal address of your business.