Imports and exports: general enquiries


Send a question about imports, exports and customs reliefs

Ask HMRC online

Ask HMRC’s digital assistant to find information about:

  • getting an EORI number
  • importing your personal belongings
  • looking up commodity codes, duty and VAT rates
  • trading with Northern Ireland

If the digital assistant cannot help you, you can ask to transfer to a webchat with an HMRC adviser, if they’re available.


Call HMRC for help with questions about:

  • importing
  • exporting
  • customs reliefs

Find out how to claim a repayment of customs charges if you think you have been charged too much.

0300 322 9434

0300 200 3719

Opening times:

24 hours a day, 7 days a week

You can also find out information in:

Find out about call charges


Write to HMRC for help with questions about importing, exporting and customs reliefs.

HM Revenue and Customs - CITEX Written Enquiry Team
Local Compliance S0000
NE98 1ZZ
United Kingdom

Include your VAT registration number and the name and postal address of your business.